KUNAL SINGH
Hyderabad
Summary
Dynamic and result-oriented professional with over 2 years of proven success in omni-channel retail and a recent transition into logistics at Decathlon. Recognized as a top city performer and a key member of the User Happiness Team, consistently delivering exceptional customer experiences and operational excellence. Demonstrates strong leadership in managing retail departments such as Kids, Skating, and Fitness, with deep expertise in stock planning, visual merchandising, and team training. Currently excelling as a Retail Logistician with hands-on experience in WMS, OMS, and Decathlon’s internal tools, driving seamless stock flow, accuracy, and supply chain efficiency. Adept at aligning cross-functional operations to enhance customer satisfaction and business performance.
Overview
2
2
years of professional experience
Work History
Retail Logistician
Decathlon Sports India Pvt Ltd
Hyderabad
03.2023 - Current
- Directed logistics operations utilizing WMS and OMS.
- Ensuring smooth inbound and outbound flow, and stock accuracy.
- Leveraging Decathlon tools for operational excellence
- Led the Kids and Skating departments as City Sports Referent
- Handled merchandising, customer experience, and sales optimization.
- Collaborated with the User Happiness Team and was recognized as a top performer in the city.
- Oversaw Fitness department, contributing to store-level strategy
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Computer Applications -
Osmania University
Hyderābād, India05.2025
Skills
- Retail & Warehouse Operations
- WMS
- OMS
- Decathlon Internal Tools
- Inventory & Stock Management
- Team Leadership & Training
- Customer Experience
- Omni-Channel Operations
- Process Optimization
- Customer relationship management
- Data analysis
- Logistics planning
- Invoicing and shipping documentation
- Shipping and receiving-
- Customer service
- Performance management
- Team building
- Cost reduction strategies
Accomplishments
- Warehouse Efficiency Boost, Increased warehouse efficiency by 25% through OMS optimization.
- Sales Growth Leadership, Led team to achieve 15% sales growth in city's Kids department.
- Customer Satisfaction Enhancement, Improved customer satisfaction rating to 90% in six months.
- Inventory Accuracy Improvement, Reduced inventory errors by 30% with WMS accuracy strategies.
- Achieved a 85% increase in customer engagement on Google Maps through strategic in-store experiences, digital visibility enhancements, and exceptional service delivery.
Languages
- English, Native
- Hindi, Native
- Telugu, Proficient
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Retail Logistician
Decathlon Sports India Pvt Ltd
03.2023 - Current
Bachelor of Computer Applications -
Osmania University
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