Kundan Kumar Pathak - Sate Head_JH
Ranchi
Summary
A leader and a dynamic team player have proven experience and mettle in project management right from the stage of ideation to execution and monitoring. An individual with a great attention to detail, have been instrumental in streamlining operations in banking and other financial services institutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
State Head - Financial Inclusion, Jharkhand | BOI Bank
Vedant Asset Limited
08.2024 - Current
- As the State Head for Financial Inclusion in Jharkhand, I manage and oversee operations for 560 Customer Service Points (CSPs) across BOI Bank, BOB Bank and UCO Bank
- My responsibilities include driving financial inclusion initiatives, optimizing service delivery, ensuring compliance, and fostering partnerships to expand banking access in rural and underserved areas
- With a focus on operational excellence and community engagement, I work closely with teams to implement strategies that enhance customer experience and financial literacy across the state
Area Sales Manager- Jharkhand
ROINET Solutions Pvt. Ltd.
04.2024 - 07.2024
- Area Sales Manager – Loan Lead, POS Machine Business, and CMS Services
- Managed regional sales for loan products, POS machine business, and Cash Management Services (CMS)
- Focused on driving revenue growth, building client relationships, and ensuring high service standards
- Supervised a team to meet sales targets and deliver excellent customer experiences
State Head - MFI-Jharkhand
Atyati Technologies Pvt Ltd
02.2021 - 03.2024
- Worked for Jana Small Finance Bank
- Business Correspondent Loan Management Specialist
- Spearheaded Business Correspondent (BC) loan operations, establishing a network of 156 Merchant Bank Communicators to expand reach and streamline services
- Managed a high-value portfolio of INR 170 crore, focusing on loan disbursement, recovery, and collection procedures
- Consistently achieved a monthly collection rate between 95% to 99%, demonstrating robust debt recovery practices and ensuring portfolio health
Territory Operational Leader (State Head - FI-Jharkhand)
Atyati Technologies Pvt Ltd
Bhagalpur & Ranchi Zone
01.2019 - 01.2021
- Company Overview: A Genpact Company
- Operation lead with only 22 member's team in Atyati at Bihar & Jharkhand handling more than 750 Bank Mitras/Merchants belonging to PSBs viz.PBGB,UCO,CBI,Canara,PNB,IDFC,IOB,JSFB,Union Bank & Indian Bank
- Managed overall responsibilities related to Business developments, & Projects, ensured accuracy & precision
- A Genpact Company
Block Operational Leader_FI-Bihar
Atyati Technologies Pvt Ltd
02.2014 - 12.2018
- As a Block Operational Leader, I am responsible for managing branch operations, CSP issues, technical challenges, and zonal matters
- I organize and lead monthly meetings with all BCs, ensuring compliance with bank and BC requirements
- I oversee one colleague for field support, managing 280 CSP points
- I successfully deployed 179 MicroATMs, adhering to all documentation and compliance protocols
- Additionally, I am responsible for monitoring business revenue growth and tracking key metrics for social security schemes
District Coordinator_MFI
Zoom Connect Developers Pvt Ltd
Dumka/Deoghar/Godda
02.2007 - 01.2013
- Operation with 4 members in Zoom Connect at Dumka/Deoghar Jharkhand for Swarn Jayanti Gram Swarozgar Yojana (SGSY) program. Group formation Pragya Kendra in several rural areas
- Handling more than 1250 VLEs belonging to Jharkhand Govt
- Managed overall responsibilities related to loan disbursement, business developments, and projects. Ensured formation and recovery procedures.
- Developed and implemented district-wide initiatives to improve SGSY program.
- Created and maintained budget plans for various district group formation and FI programs.
Education
Bachelors -
Commerce
PGDCHN - Post Graduate Diploma in Computer Hardware / Networking
IIHT Dhanbad
MCP/MCSA/MCSE - Windows Server 2003 Platform
CCNA - Cisco Certified Network Engineer
Skills
- Business Development
- Team Management
- Client Relationship
- Training
- Expert in technical troubleshooting and handling
- Good Motivator
- Team Leadership
- Good Lecturer
- Good Learner
- Honest
- Customer Relations
- Task Prioritization
- Training & Development
- Relationship Building
- Problem-Solving
- Calm Under Pressure
Accomplishments
- Overall operations and deployment of Micro ATM's to BCAs
- Building up new leads and franchise for the company
- Formulation of promotional schemes and campaigns to generate volume of transactions
- Establishing healthy business relationship with Bank Clients (IB, PNB, UCO, IDFC, JSFB, Canara, PNB, IB & tvam app promotions)
- Led high-performing team (27+ members; with 42 Business merchants and 350BC points)
- Managed overall responsibilities related to Business developments & Projects with PSBs viz. UCO Bank, ALB Bank & United Bank, Canara, PNB, IB
- Exercising due diligence & compliance of the overall Network
- Operation lead with seven member's team at Jharkhand (Ranchi Zone) handling more than 350 Bank Mitras /Merchants and 6000+ JSFB Customers
- Having good reputation in Bhagalpur/Ranchi/Deoghar ZO for achieving 3 times, 03 years, No. 1 in achieving 120% targets APY all over India
- Having best reputation in Banka/Bhagalpur/Jharkhand state for technical issues resolution in 24/7 service day n night with free of cost service
- Achieved high loan portfolio growth through strategic disbursement and recovery initiatives, maintaining a monthly collection rate of 95-99% and overseeing a portfolio valued at INR 170 crore.
Awardsrecognitions
- Awarded for Excellence in Project Execution
- Winner of Rising Star at Atyati
- Won two silver & a Bronze award Icon Awards for successfully roll out of 2500+ Micro ATMs and Exceed Expectation award 03 times in 03 Years again n again across India by Atyati on the time of Genpact Company
- Won Three times APY Excellence CUP for UCO Bhagalpur Zone across India.
- Received recognition for exceptional performance in loan portfolio management and recovery, consistently achieving collection targets and contributing to high portfolio quality.
Languages
- English
- Hindi
- Bhojpuri
- Bengali
- Khortha
Hobbies and Interests
- Travelling
- Listening Music
Technicalqualifications
- PGDCHN (Post Graduate Diploma in Computer Hardware / Networking- From IIHT Dhanbad)
- MCP/MCSA/MCSE Windows Server 2003 Platform (Microsoft Certified System Engineer)
- CCNA (Cisco Certified Network Engineer)
Personal Information
- Father's Name: Sri Anil Pathak
- Date of Birth: 03/01/85
Timeline
State Head - Financial Inclusion, Jharkhand | BOI Bank
Vedant Asset Limited
08.2024 - Current
Area Sales Manager- Jharkhand
ROINET Solutions Pvt. Ltd.
04.2024 - 07.2024
State Head - MFI-Jharkhand
Atyati Technologies Pvt Ltd
02.2021 - 03.2024
Territory Operational Leader (State Head - FI-Jharkhand)
Atyati Technologies Pvt Ltd
01.2019 - 01.2021
Block Operational Leader_FI-Bihar
Atyati Technologies Pvt Ltd
02.2014 - 12.2018
District Coordinator_MFI
Zoom Connect Developers Pvt Ltd
02.2007 - 01.2013
Bachelors -
Commerce
PGDCHN - Post Graduate Diploma in Computer Hardware / Networking
IIHT Dhanbad
MCP/MCSA/MCSE - Windows Server 2003 Platform
CCNA - Cisco Certified Network Engineer
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