Kunwarraj Meena
New Delhi,DL
Summary
Looking to obtain a customer service position within your company with opportunity to focus on leadership, communication and customer relations skills. I have the ability to learn and become part of your team as well as bring skills and knowledge from previous experience.
Overview
14
14
years of professional experience
Work History
Cabin Executive
AirIndia
10.2012 - Current
- Conduct effective preflight briefing as per airline standard.
- Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
- Answered passengers' questions and provided solutions to issues when they arose during flights.
- Answered passengers questions and efficiently provided solutions to issues arising during flights.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Administer first aid.
- Complete reporting and required paperwork.
- On time performance and customer excellence.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Reassured passengers during turbulent flights and during unavoidable delays.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Manage team of flight attendants. Ensure that they are up to date with their standard operating procedures and emergency procedures.
- Monitor staff performance customer conflict resolution; identify opportunities to develop self and others.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Data Analyst
ArcGate Incorporation
01.2011 - 08.2012
- Identify business questions,
- Collect and store data.
- Clean and prepare data.
- Analyze data, and Visualize and communicate data.
Education
Data Science And Artificial Intelligence - Data Scientist
Edureka & IIT Guwahati
IIT Guwahati11.2024
MBA - Human Resources Management
Sir Padampat Singhania University
Udaipur, India03.2012
Skills
- Strong Leadership skill
- Relationship management
- Decision-making
- Clear communication
- Customer service
- Interpersonal communications
- Positive attitude
- Team management
Timeline
Cabin Executive
AirIndia
10.2012 - Current
Data Analyst
ArcGate Incorporation
01.2011 - 08.2012
Data Science And Artificial Intelligence - Data Scientist
Edureka & IIT Guwahati
MBA - Human Resources Management
Sir Padampat Singhania University
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