Programing Language C
Kushagra Garg
Banker
Mumbai
Summary
A seasoned professional with a proven track record at The South Indian Bank Pvt Ltd, I excel in debt recovery and fostering teamwork. Achievements include streamlining collections for efficiency, enhancing customer satisfaction, and driving sales through cross-selling. Skilled in portfolio analysis and problem-solving, I lead teams to exceed targets while upholding ethical standards.
Adaptable professional with background in fast-paced banking environment, seeking to transition into new field. Developed skills in client relationship management and consultative sales techniques. Focused on leveraging these abilities to contribute to new challenges and opportunities in different sector.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Regional Collection Head
The South Indian Bank Pvt Ltd
12.2021 - Current
- Negotiated favorable payment terms with customers experiencing financial hardship, preserving goodwill while ensuring repayment.
- Streamlined collections processes for improved productivity and reduced costs.
- Promoted open communication channels among stakeholders by conducting regular meetings and reviews on progress updates and areas requiring attention.
- Managed high-risk accounts proactively, mitigating potential losses through early intervention efforts.
- Evaluated staff performance regularly through ongoing coaching sessions, fostering professional development opportunities for all team members.
- Established regional targets and objectives aligned with company-wide goals, driving team performance towards success.
- Developed strong relationships with key clients, resulting in increased payment compliance rates.
- Provided comprehensive training for new hires, cultivating a team of highly skilled collection professionals.
- Led by example, demonstrating a commitment to ethical collections practices and upholding the highest professional standards within the team.
- Implemented successful dispute resolution techniques to recover outstanding balances without damaging client relationships.
Customer Service Executive
The South Indian Bank Pvt Ltd
09.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer accounts and relationships.
- Contacted potential customers to capitalize on sales opportunities.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Served customers with knowledgeable, friendly support at every stage of financial assistance.
Education
Post Graduation Diploma in Banking & Finance - Banking And Finance
SVKM’S Narsee Monjee Institute of Management Studi
Mumbai 04.2001 -
Bachelor of Commerce (Honours) - Finance
Graphic Era Deemed To Be University
Dehradun 04.2001 -
Intermediate Certificate - Commerce
D.A.V. Centenary Public School (CBSE Board)
Haridwa 04.2001 -
Matriculation Certificate -
D.A.V. Centenary Public School (CBSE Board)
Haridwar, India 04.2001 -
Skills
Debt recovery expertise
Goal oriented
Portfolio analysis
Technical aptitude
Teamwork and collaboration
Problem-solving abilities
Sales negotiation
Cross-selling strategies
Financial product sales
Branch management
Software
Microsoft Office
Interests
Swimming
Trecking
Bike Riding
Volleyball
Timeline
Regional Collection Head
The South Indian Bank Pvt Ltd
12.2021 - Current
Customer Service Executive
The South Indian Bank Pvt Ltd
09.2018 - 12.2021
Post Graduation Diploma in Banking & Finance - Banking And Finance
SVKM’S Narsee Monjee Institute of Management Studi
04.2001 -
Bachelor of Commerce (Honours) - Finance
Graphic Era Deemed To Be University
04.2001 -
Intermediate Certificate - Commerce
D.A.V. Centenary Public School (CBSE Board)
04.2001 -
Matriculation Certificate -
D.A.V. Centenary Public School (CBSE Board)
04.2001 -
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