Hi, I’m
Kushal Agarwal
Program Manager
Bengaluru
Summary
Results-driven senior program manager with expertise in mobility, electric vehicles (EV), and digital growth. Successfully delivered key projects, such as OLA Electric's hypercharging infrastructure with 100 chargers in just 2 months, and achieved a 98% on-time showroom launch rate. Demonstrated ability to scale bike taxi operations to over 350 cities while maintaining a 90% SLA in last-mile delivery for food and groceries. Currently driving growth at Pocket FM by leading campaigns for Hindi, Bengali, and Marathi shows, optimizing CPI, CPM, and CPS, and executing end-to-end language launch programs. Skilled in scaling operations, optimizing resources, and consistently driving impactful results in dynamic, fast-paced environments. Seeking opportunities to contribute to transformative projects and organizational growth.
Overview
12
years of professional experience
Work History
Pocket FM
Senior Manager growth
08.2024 - Current
Job overview
- Spearheaded growth initiatives for Hindi, Bengali, and Marathi language shows through targeted campaigns on Meta (Facebook), Instagram, and Google, focusing on key performance metrics like Cost Per Install (CPI), Cost Per Mille (CPM), and Cost Per Subscription (CPS) to drive user acquisition and engagement.
- End-to-end execution of the language launch program across India, ensuring seamless rollout through:
- Budget Planning: Managed financial forecasts and optimized budget allocation for launching new language shows.
- Resource Planning: Coordinated cross-functional teams to ensure effective utilization of resources and alignment with project goals.
- Operational Planning: Oversaw logistics, timelines, and processes to enable smooth execution and timely delivery of initiatives.
- Launch Strategy: Designed and implemented go-to-market strategies to successfully introduce new language content, driving adoption and growth.
OLA Electric Technologies Private Limited
Senior Project Program Manager
07.2016 - 08.2018
Job overview
- Led and executed central program initiatives for OLA showroom launches, successfully achieving go-lives for 600 sites within a record 6 months.
- Orchestrated the PAN-India sales program for 2-wheelers, driving exceptional performance and surpassing sales records for electric vehicles.
- Spearheaded the planning and deployment of Hypercharging infrastructure for OLA electric 2-wheelers, launching 100 Hyperchargers in just 2 months to enhance charging accessibility.
- Directed the expansion of slow-charger networks, establishing a footprint at 500 locations across India, significantly enhancing customer convenience and coverage.
OLA Dash
Head-Fleet Operations
07.2022 - 06.2023
Job overview
- Successfully established a food and grocery delivery channel from scratch, driving operational excellence and scalability.
- Consistently achieved a 95% adherence to a 10-minute SLA, ensuring high customer satisfaction and timely deliveries.
- Strategically optimized delivery operations, reducing the cost per order from ₹300 to ₹80, resulting in significant cost efficiency.
- Designed and implemented effective supply retention and incentive programs, enhancing partner engagement and performance.
- Led and managed a dynamic team of 11 City Managers, fostering collaboration and achieving organizational goals.
ANI Technologies Pvt Ltd (Olacabs)
Senior Program Manager
10.2018 - 07.2022
Job overview
- Scaled bike taxi operations to 350 cities within three months, ensuring rapid market penetration and operational efficiency.
- Expanded three-wheeler services to 50+ cities, driving growth in urban and semi-urban mobility solutions.
- Launched outstation services across 50+ cities, enhancing long-distance travel offerings for customers.
- Optimized driver acquisition costs through meticulous budget planning, channel optimization, and strategic acquisition initiatives.
- Implemented driver retention programs by designing and executing contests and incentive-based programs to foster engagement and loyalty.
- Collaborated with HPCL, IOCL, and BPCL during COVID-19 to sanitize cabs, ensuring hygienic and safe taxi services for customers.
- Led driver welfare initiatives during COVID-19, focusing on safety, well-being, and community support for driver partners.
Bharti Airtel Limited
Key Accounts Manager
10.2014 - 02.2016
Job overview
- Spearheaded Fixed Line and Data Business initiatives, driving growth across Airtel's key accounts.
- Led efforts for the penetration of new products, achieving substantial revenue generation and boosting the Fixed Line and Data category's overall performance.
- Managed a network of six channel partners in Bangalore, ensuring seamless collaboration and revenue alignment.
- Conducted extensive business development activities, including scouting and acquiring new accounts to expand the customer base.
- Oversaw day-to-day operations, including reporting, presentations, strategic planning, and timely deliveries, ensuring consistent operational efficiency.
Knowlarity Communications India Private Limited
Senior Business Development Manager
05.2014 - 10.2014
Job overview
- Led a team of inside sales executives focused on selling IVR solutions across North India, ensuring revenue growth and team performance.
- Managed channel partners to deliver customized solutions tailored to client requirements, fostering strong partnerships and driving sales.
- Conducted product demonstrations and consultations to showcase IVR capabilities and address client-specific needs effectively.
- Designed and delivered customized solutions for call center operations, ensuring seamless integration with client workflows and enhanced efficiency.
Exevo India Limited
Qualitative research analyst
02.2013 - 05.2014
Job overview
- Collection of primary and secondary data and managing these data
- Data is collected on phone by talking to CEO's and CFO's of big organizations which was my basic responsibility
- Team Management
Education
NIILM SCHOOL OF BUSINESSNew Delhi, India
MBA from Marketing And Operations
04.2001
Prestige Institute Of Management And ReserchNew Delhi, India
BBA from Marketing And Finance
04.2001
Skills
Strategic planning
Totalworkexperience
12 Years 0 Month
Sociallink
https://www.linkedin.com/in/kushal-agarwal-2742003a/
Timeline
Senior Manager growth
Pocket FM
08.2024 - Current
Head-Fleet Operations
OLA Dash
07.2022 - 06.2023
Senior Program Manager
ANI Technologies Pvt Ltd (Olacabs)
10.2018 - 07.2022
Senior Project Program Manager
OLA Electric Technologies Private Limited
07.2016 - 08.2018
Key Accounts Manager
Bharti Airtel Limited
10.2014 - 02.2016
Senior Business Development Manager
Knowlarity Communications India Private Limited
05.2014 - 10.2014
Qualitative research analyst
Exevo India Limited
02.2013 - 05.2014
NIILM SCHOOL OF BUSINESS
MBA from Marketing And Operations
04.2001
Prestige Institute Of Management And Reserch
BBA from Marketing And Finance
04.2001
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