LAKSHMAN KUMAR M
DHARMAPURI
Summary
Dedicated management professional possessing knowledge of the sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout the sales process.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Area Sales Manager
EXTRAMARKS EDUCATIONAL INDIA PVT LTD
DHARMAPURI
08.2021 - 04.2022
- Driving Business through schools (Matric, CBSE, ICSE) and also identify new potential customers for the Business development and also guiding teachers on smart class
- Developing and aligning goals to each the team members to perform; operating successfully various team matrix in order to achieve company goals
- Rendering services as a Learning Coach; developing, implementing, & executing performance improvement plans for all individuals to drive continuous improvement and employee retention
- Taking care of the incidents & complaints management process and ensuring that a root cause analysis is completed on all incidents, complaints and corrective/preventive actions completed timely and accurately
- Administering the validation and at the same time posting Journal entries as well
- Managing SLA’s including Close Activities, Reconciliations Submissions and Open items clearing if any
- Collaborating with support staff (HR Manager, Financial Manager, Facilities Manager, and Other Sr Manager
- Managers, IT Manager) in order to provide support and resources for projects and as well as providing support and resources for other staff initiatives Rigorously following up and measuring the performance, providing feedback to the employees; holds colleagues answerable for their performance and the performance of their departments
Account Manager
HOUSING.COM
CHENNAI
03.2020 - 05.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Introduced new processes to improve data analysis.
- Sold new products and services and developed new accounts to maximize revenue potential.
Senior Business Development Executive
Just Dial Ltd
Chennai
09.2014 - 10.2019
- Drove business through Retail, Corporate of Acquisition
- Assisted juniors on field to study the market and customers of the company
- Generated business through References from existing clients and handled their queries Increased sales through existing Corporate Clients and through New Clients
- Identified new potential customers for the business development as well as built relationship with Corporate Clients
- Academic, Object Oriented Analysis & Design
- Description: Online railway ticket booking
- Project: E-Logistics Management System with Mobile, The project addresses this issue of safety and security of the transported goods through RFID tag and GPRS
- Here the goods are tracked by RFID and the position of vehicle could be identified through GPS, hence the system offers security for the products and it also offers an efficient way of determining the product delivery on time
Education
Bachelor of Engineering - ECE
VEL TECH MULTI TECH ENGINEERING COLLEGE
CHENNAI 07.2010 - 04.2014
Skills
Operationsundefined
SKILLS
*Excels in assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and
achieving higher customer satisfaction matrices
*Skilled in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs & managing cost- effective
operations
Timeline
Area Sales Manager
EXTRAMARKS EDUCATIONAL INDIA PVT LTD
08.2021 - 04.2022
Account Manager
HOUSING.COM
03.2020 - 05.2021
Senior Business Development Executive
Just Dial Ltd
09.2014 - 10.2019
Bachelor of Engineering - ECE
VEL TECH MULTI TECH ENGINEERING COLLEGE
07.2010 - 04.2014
Similar Profiles
SUMIT SOURABHSUMIT SOURABH
Deputy Manager- Sales&operation at Extramarks Education india pvt ltdDeputy Manager- Sales&operation at Extramarks Education india pvt ltd
Supriya SinhaSupriya Sinha
Business Development Executive at EXTRAMARKS EDUCATION INDIA PVT. LTD.Business Development Executive at EXTRAMARKS EDUCATION INDIA PVT. LTD.
Keerthi Prasad RKKeerthi Prasad RK
BUSINESS DEVELOPMENT EXECUTIVE at EXTRAMARKS EDUCATION INDIA PVT LTDBUSINESS DEVELOPMENT EXECUTIVE at EXTRAMARKS EDUCATION INDIA PVT LTD