Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Technical LeadMajor Incident ManagerData Analyst InternWork Type
Full TimeLocation Preference
RemoteHybridLocation: Bengaluru, IN
Open to relocation: No
Open To Work
Lakshmi Anil Kumar Sheshagiri
Bengaluru
Work Preference
Summary
Critical Incident Manager with expertise in incident resolution and risk assessment. Proven ability to develop protocols that enhance operational efficiency. Skilled in fostering cross-functional collaboration to ensure swift recovery during service disruptions.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Critical Incident Manager
Cognizant Technology Solutions
Bengaluru
12.2025 - Current
- Managed critical incidents to ensure prompt resolutions and effective communication.
- Coordinated cross-functional teams to facilitate rapid recovery during major service disruptions.
- Developed incident management protocols, enhancing response efficiency across teams.
- Facilitated root cause analysis sessions to prevent recurrence of incidents.
- Conducted training sessions on emergency procedures for staff members.
- Documented incident reports and maintained accurate logs for compliance audits.
- Analyzed data from various sources to identify trends and vulnerabilities.
- Assessed risk levels of threats before implementing appropriate actions.
Technical Lead
Cognizant Technology Solutions
Bengaluru
12.2022 - 11.2025
- Delivered technical guidance on development projects and implementation of new technologies.
- Facilitated communication across teams to ensure successful project completion.
- Collaborated with cross-functional teams to define clear project requirements.
- Conducted daily stand-up meetings to monitor project progress and address issues.
- Created and maintained comprehensive technical documentation for workflows.
- Engaged clients to identify needs and propose effective solutions.
- Partnered with team members to troubleshoot complex issues and formulate solutions.
- Executed root cause analysis for production incidents, identifying permanent fixes.
Senior Systems Engineer
Cognizant Technology Solutions
Bengaluru
12.2020 - 12.2022
- Ensured seamless IT infrastructure operations by collaborating with cross-functional teams.
- Coordinated activities with suppliers, contractors, and departmental units to enhance efficiency.
- Performed root cause analysis, documented faults, and generated daily performance reports.
- Provided exceptional helpdesk support to resolve customer inquiries effectively.
- Conducted analyses to improve system failure rates, reliability, and yield.
- Mentored junior engineers on system design best practices and troubleshooting techniques.
- Facilitated training sessions on emerging technologies for team members and stakeholders.
- Conducted comprehensive system evaluations to identify optimization opportunities.
Education
Bachelor of Engineering - Biomedical Engineering
Dayanand Sagar College Of Engineering
Bengaluru06-2020
Skills
- Incident management
- Root cause analysis
- Risk assessment
- Data analysis
Additional skills
- SQL programming
- Advanced SQL queries
- SQL analytics
- AWS management
- AWS infrastructure management
Languages
English
Proficient (C2)
C2
Japanese
Beginner (A1)
A1
French
Beginner
A1
Certification
SQL at Jspiders Academy
Timeline
Critical Incident Manager
Cognizant Technology Solutions
12.2025 - Current
Technical Lead
Cognizant Technology Solutions
12.2022 - 11.2025
Senior Systems Engineer
Cognizant Technology Solutions
12.2020 - 12.2022
Bachelor of Engineering - Biomedical Engineering
Dayanand Sagar College Of Engineering