Customer Executive
Sutherland Global Services, Hyderabad
12.2025 - Current
- Delivered end-to-end customer support in high-volume environment.
- Managed over 20 customer interactions daily through calls and chats.
- Resolved issues within defined service level agreements (SLA).
- Maintained accurate documentation of customer interactions and resolutions.
- Ensured customer satisfaction via effective communication and timely solutions.
- Coordinated with internal teams to enhance service delivery.
- Maintained compliance with quality and process standards.
- Handled customer queries, complaints, and service requests efficiently.