Nishitha Bissa
Jodhpur
Summary
Dynamic Customer Executive at Varun Beverages Limited with a proven track record in enhancing customer retention through strategic KPI analysis and effective communication. Skilled in conflict resolution and customer relationship management, I successfully drove engagement campaigns that significantly improved customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Executive
Varun Beverages Limited
Jodhpur
04.2024 - Current
- Participated in regular meetings with senior management team members to discuss progress towards goals related to customer satisfaction.
- Resolved post-sale customer issues by offering effective solutions or escalating issues to professionals for resolution.
- Answered customer queries and handled complaints.
- Established KPIs for CRM initiatives, monitoring and adjusting strategies to meet business objectives.
- Collaborated with marketing teams to develop campaigns that would drive higher levels of engagement among customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
Education
MBA - Human Resources & Finance
Mody University
Laxmangarh, Sikar05-2024
Bachelor of Technology - Electronics And Communication Engineering
Jodhpur Institute of Engineering & Technology
Jodhpur10-2021
Higher Secondary -
Career Planet of Senior Secondary School
Jodhpur03-2017
Senior Secondary -
St. Anne's School
Jodhpur03-2015
Skills
- Effective communication
- Customer retention strategies
- Conflict resolution
- Shipping and receiving
- Team building
- Retail store support
- Route management
- Customer education
- Customer relationship management
- KPI tracking
- Key account management
- KPI analysis
- National account management
Certification
- Range Selling
- Objection Handling
- 8 Steps of a Call
- Rural Expansion
- Great 5 Assessment & Feedback
- Settling Frontline Objectives
- Distributor Management Pre & Post Assessment
Timeline
Customer Executive
Varun Beverages Limited
04.2024 - Current
MBA - Human Resources & Finance
Mody University
Bachelor of Technology - Electronics And Communication Engineering
Jodhpur Institute of Engineering & Technology
Higher Secondary -
Career Planet of Senior Secondary School
Senior Secondary -
St. Anne's School
Similar Profiles
HIMANSHU VERMAHIMANSHU VERMA
E-Commerce Sales Coordinator & MIS Executive at Varun Beverages LimitedE-Commerce Sales Coordinator & MIS Executive at Varun Beverages Limited
Suvam Satya PrakashSuvam Satya Prakash
Finance Intern at Varun Beverages LimitedFinance Intern at Varun Beverages Limited
Sankara Narayanan VenkatesanSankara Narayanan Venkatesan
Transport Executive at Varun Beverages LimitedTransport Executive at Varun Beverages Limited
Vinay KumarVinay Kumar
Sr Area Sales Manager at Varun Beverages Limited ( Pepsi )Sr Area Sales Manager at Varun Beverages Limited ( Pepsi )
CA Prachi MaheshwariCA Prachi Maheshwari
Articled Assistant at Kailash Chand Jain & CO.Articled Assistant at Kailash Chand Jain & CO.