Landa Hemalatha
Visakhapatnam
Summary
Assistant Manager with 5+ years of experience in business development, client management, and strategic planning. Proven ability to drive revenue growth, improve customer engagement, and manage cross-functional teams. Skilled in market analysis, project management, and data reporting using Power BI. Strong communication, leadership, and problem-solving abilities. Seeking to transition into IT with a focus on business analysis.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager of Business Development
Setu Business School Pvt Ltd
02.2024 - Current
- Developed and implemented strategic initiatives that resulted in a 20% increase in revenue, enhancing overall market presence by attracting 50+ new clients within a year.
- Led initiatives that improved customer engagement, increasing retention rates by 15% through personalized outreach and relationship management.
- Coordinated with cross-functional teams of 10+ members to ensure seamless execution of business development plans, achieving 90% project completion on time.
- Managed client relationships, identifying and converting 15 new business opportunities, contributing to a pipeline growth of 30%.
- Prepared and presented monthly performance reports to senior management, highlighting key metrics that drove strategic decision-making.
Sr. Business Development Executive
Sorting Hat Technologies Pvt Ltd
04.2021 - 01.2024
- Designed and executed a sales and marketing strategy that boosted brand visibility, resulting in a 15% increase in customer engagement and generating ₹1.5 crore in new business revenue.
- Conducted comprehensive market analysis that identified 3 key areas of growth, leading to the development of new service offerings and a 25% increase in market share.
- Implemented a customer feedback system that improved customer satisfaction scores by 20% within six months, significantly enhancing the service delivery process.
- Monitored market trends and provided competitor analysis, contributing to strategic planning that improved competitive positioning and resulted in a 10% increase in sales.
- Achieved and exceeded KPIs, consistently ranking in the top 10% of sales executives for three consecutive years, contributing to a 30% year-over-year growth in sales.
- Managed the entire sales cycle from lead generation to closing deals, effectively handling 200+ leads per quarter with a conversion rate of 40%.
Sr. Travel Adviser
Teletext Holidays Private Limited
09.2019 - 11.2020
- Advised clients on holiday options, understanding their requirements, and achieving top performance in sales.
- Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services.
- Prepared and presented financial reports to senior management and external stakeholders.
- Organized and managed travel arrangements for executives, resulting in a 20% reduction in travel costs.
- Developed and maintained relationships with travel suppliers for the best travel options and deals.
- Handled escalation calls and provided floor assistance as needed.
- Trained new hires on live processes.
Customer Relationship Manager
Mark Ace Marketing Private Limited
11.2018 - 09.2019
- Utilized customer feedback to create new products and services that met customer needs.
- Conducted customer surveys and used results to improve customer experience.
- Oversaw operations, focusing on areas needing improvement and addressing performance issues among employees.
- Improved sales by nearly 30% over 6 months.
Customer Relationship Manager
Concentrix
11.2015 - 07.2017
- Managed customer relationships and provided support for Axis Bank credit card sales and HDFC Life insurance sales.
- Assisted clients in understanding and selecting suitable credit card and insurance products based on their needs.
- Designed and implemented a customer profiling system based on market research findings, enabling the identification of high potential leads and improving outreach efficiency by reducing lead qualification time by 40%.
- Provided detailed product information and addressed any questions or concerns from customers.
- Facilitated the application process, ensuring compliance with company policies and procedures.
Education
Master of Business Administration -
Andhra University
Visakhapatnam12.2022
Bachelor of Technology -
Dadi Institute of Engg And Technologies
Visakhapatnam12.2015
Skills
- Leadership
- Effective Communication
- Power BI
- Excel
- Training and mentoring
- Key account growth
- Relationship building and rapport
- Prospect targeting
Languages
English (Fluent)
Hindi (Fluent)
Telugu (Fluent)
Hobbies and Interests
- Volunteer Work
- Photography
- Traveling
Certification
- Power BI Crash Course at Learn more Pro, 2024.
- Business Analysis & Process Management at Coursera Project Network,2024
Timeline
Assistant Manager of Business Development
Setu Business School Pvt Ltd
02.2024 - Current
Sr. Business Development Executive
Sorting Hat Technologies Pvt Ltd
04.2021 - 01.2024
Sr. Travel Adviser
Teletext Holidays Private Limited
09.2019 - 11.2020
Customer Relationship Manager
Mark Ace Marketing Private Limited
11.2018 - 09.2019
Customer Relationship Manager
Concentrix
11.2015 - 07.2017
- Power BI Crash Course at Learn more Pro, 2024.
- Business Analysis & Process Management at Coursera Project Network,2024
Master of Business Administration -
Andhra University
Bachelor of Technology -
Dadi Institute of Engg And Technologies
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