Summary
Overview
Work History
Education
Skills
Languages
<Enter your own>
Timeline
Generic

Laxman Bathini

Hyderabad

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

10
10
years of professional experience

Work History

Cluster Manager

Ecom Express Pvt Ltd
Hyderabad
05.2024 - 06.2025
  • Handled 13 DCs in ROTS and 4 DCs in Metro. Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to staff on operational procedures, policies and processes.
  • Implemented operational improvements to enhance efficiency and customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Lead (Hub Incharge)

Flipkart Internet Pvt Ltd
Hyderabad
05.2018 - 05.2024
  • Smoothed development cycle and increased team collaboration by implementing process improvements.
  • Met or exceeded target for on-time customer shipments.
  • Analyzed performance metrics to track the success of Lean initiatives, adjusting strategies to meet changing needs.
  • Conducted regular Lean audits, ensuring adherence to principles and identifying opportunities for further improvement.
  • Identified areas of process improvement through value stream mapping and root cause analysis.
  • Championed a Lean mindset among staff, leading to an increase in employee engagement and satisfaction.

Customer Service Executive

Shoppers Stop Limited
Hyderabad
08.2015 - 05.2018
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Education

MBA - Marketing Management

St. Paul's High School
Jangaon
06.2015

Skills

  • Operations management
  • Corporate communications
  • Workforce planning
  • Team building
  • Cost reduction
  • Communication skills
  • Reporting and documenting
  • MS Office
  • Adaptability
  • Hiring and training
  • Team leadership
  • Problem resolution

Languages

English: C2 Proficient, Hindi: C2 Proficient, Telugu: C2 Proficient

<Enter your own>

Timeline

Cluster Manager

Ecom Express Pvt Ltd
05.2024 - 06.2025

Lead (Hub Incharge)

Flipkart Internet Pvt Ltd
05.2018 - 05.2024

Customer Service Executive

Shoppers Stop Limited
08.2015 - 05.2018

MBA - Marketing Management

St. Paul's High School

Similar Profiles

CREATE PROFILE
Laxman Bathini