Laxman Kumar

• Inspected products and machines to maintain quality and efficiency.
• Maintained organized work area by cleaning and removing hazards.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Trained facility managers on company policy and procedure for similar performance throughout cluster.
• Collaborated closely with other cluster heads to share best practices, driving overall organization-wide improvements.
• Enhanced team collaboration by implementing effective communication strategies and regular meetings.
• Service Delivery & data security

· Manage enterprise servers and collocation racks and SLAs.

· Implement infrastructure monitoring tools and practices.

· Coordination with Facility Management Team for Infrastructure availability reports & BMS.

• Vendor management
• Monitor performance of vendors, outsourced partners and ensure quality standards.

Ensure availability of desired support from vendors and OEM partners .

Capacity Management

• Design and deploy dashboards for monitoring capacity availability and utilization of various DC

Products. Identify and generate a report on capacity utilization for review by the management.

• Tracking existing network inventory of all Towers locations including all network elements,

their connectivity configurations and periodic update of the same

• Keep a track of annual maintenance contracts of all IT infrastructure elements across Towers

locations.

Support functions

• Extend support to sales and marketing for Customer visits to Towers facilities.

• Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA

• Leveraged advanced technology tools to streamline operations, automate processes, and enhance overall efficiency within the organization''s clusters.
• Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
• Facilitated change management initiatives throughout the organization to minimize disruption while ensuring a smooth transition from old processes or systems to new ones.
• Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.

• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
• Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Improved team productivity by providing technical guidance and mentoring junior engineers.
• Optimized engineering processes by implementing innovative solutions and streamlining workflow.
• Developed cost estimates and project specifications for proposals.
• Captured technical schematics for use in project planning and execution.
• Conducted technical evaluations of engineering designs and test results.
• Trained and mentored junior engineers, providing guidance and direction.

• Increased employee engagement levels through transparent communication, recognition programs, and career development opportunities.
• Streamlined operations for increased efficiency by analyzing and optimizing cluster processes.
• Coordinated cross-functional teams to achieve project milestones while managing risks and resources effectively.
• Ensured compliance with industry regulations and corporate policies by maintaining a robust internal control environment.
• Maintaining Infra Uptime of sites as per MSA and SLA guideline (Key sites 100% and Anchor sites 99.95 %.)
• Maintaining Compliance like Site Hygiene, Automation, Alarm, PM, CM, DCEM, DG Run Hr.Log card & EMF Signage Board compliance ,
• Liaison with EB authorities to resolve Bill related issues like Average Bills, load up gradation, Bill correction, Energy Arrear & avoid disconnection by timely payments to SEB through the process defined.
• Preparing Beat plan for OME Technician Ensure diesel availability at all sites of Cluster.
• Conversion of non-EB sites to EB sites, EB Feasibility survey, LT to HT conversion and load upgradation work, site wise EB maintenance work to Minimizing EB faults by the help of vendor.
• Coordinate with higher management for vendor allocation.
• Invoice Verification of vendors (civil, electrical, services) as per use as defined in the process in given SLA and push the vendor to adhere to the time guidelines given in bill payment process.
• Ensure co-ordination between Estate and Security team on ground to ensure 24 *7 access.
• Identify the technician’s weakness in technical competence and educate him to improve.
• Skilled, training, Development, and motivation of field staff
• Identifying training needs of field staff and provide Technicians/supervisors training on regular basis.
• Meeting and get together also Rewards and recognition of Technicians on periodic basis.
• Ensure Use of PPE by technicians

• Delivered comprehensive training programs for junior engineers on BSS principles, tools, technologies, and best practices-enhancing overall team capabilities substantially over time.
• Provided technical support to field teams during site visits, assisting with equipment installations or troubleshooting efforts as necessary.
• Collaborated with cross-functional teams to design, plan, and implement new BSS projects according to client requirements.
• Initiated proactive measures such as software upgrades or hardware replacements when warranted to prevent potential issues before they arose.
• Ø Fault reduction & management, Power & Fuel, Site management from technical perspective, Energy management, owner issues clearance, Data management, Site cleans (Hygiene of site) etc.
  ØIdentify and execute the processes required to optimize in Energy cost, manage the site stability by taking corrective actions for failing sites, replacement of faulty equipments, replenishment of required infra equipments etc
  ØResponsible for Operation & Maintenance of SMPS, PIU/PMU, DG,AC, Battery Bank, Transformer and all alarms & electrical wirings, Earthing,all other passive infra work.
  ØIdentifying high Diesel consumption sites and their remedy action, Rectification/Reduction in EB average bills, Minimizing EB faults, Facilitating in converting non EB sites to EB sites.
  ØResponsible for Outage sign off, IP fees, tenancy, Power and Fuel (P&F) sing off from different operator and respective Vendor.
  Responsible for Operation and Maintenance of Media Gateway (MGW), BSC and Sites (Passive Infra).
  ØResponsible for Operation & Maintenance of SMPS, PIU/PMU, DG,AC, Battery Bank, UPS, LT/HT Transformer and all alarms & electrical wirings, Earthing, Fire(FM200) and security system, Civil foundation(RTT/GBT) and all other passive infra work.
  ØCo-ordination with Infra providers for ensuring no power issue (maintain infra uptime 99.99% as per MSA/KPI’s) at cluster sites.