Laxman Mulage
Bangalore,Karnataka
Summary
With over 15 + years of experience in general insurance industry as P & C, Claims management, client retention & services, policy servicing, enhancing client satisfaction, reducing turnaround time & I am leading a team of client servicing to achieve significant improvement in workflow efficiency & retain all clients with + 90 % accuracy & meet all needs to clients related to insurance policies.
Overview
15
15
years of professional experience
Work History
Associate Vice President
Willis Towers Watson India Insurance Brokers
01.2017 - Current
- End to end claims management from intimation till settlement - Receipt of claim intimation from insured & timely registration and processing with insurer.
- Handle 10,000+ claims annually, ensuring timely registration, settlement, and compliance with TAT.
- Supervise surveyors, scrutinize documents, and resolve disputes on salvage, rates, and assessments.
- Collaborated with IT to develop a marine claims portal, enhancing efficiency.
- Provide regular claims analysis and reporting to clients, management, and authorities.
- Ensure that customers should take all precautionary measures to minimize the loss post incidents as if they are uninsured.
- Ensure that all claims should be settled within agreed TAT with insured / insurer.
- Coordinate with Marketing & Sales teams to analyse claim-related challenges, communicated issues clearly, and collaborated with cross-functional colleagues to develop effective resolutions.
- Coordination with internal department (Marketing & sales) explaining the issues / challenges related to claims & finding resolution by collaboration with team members.
- Escalation issues related to claims to be handled with topmost priority & ensure that customer is happy within given policy ambit.
- Evaluate All electronic claims processes, reports, settlements, generate reports, analysis & ensure that all such claims are settled within agreed timeframes.
- Claims Services, Insurance Operations, Client Coordination and Solutions – from 2017 present
Senior Officer – Operations & Claims
Tata Motors Insurance Brokers & Advisory Services Ltd
01.2012 - 01.2017
- Managed branch operations and claims across Marine, Motor, GPA, GMC, Fire, and CPM policies.
- Negotiated policy terms with insurers, prepared RFQs, and ensured timely renewals.
- Coordinated surveyors, assessed claims, and facilitated cashless settlements nationwide.
- Maintained claims registers, premium records, and liaised with finance for settlements.
- Acted as single point of contact for clients, ensuring satisfaction and resolution of queries.
Operations Executive
Universal Sompo General Insurance Co. Ltd
12.2011 - 11.2012
- Handled proposal scrutiny, underwriting approvals, and policy issuance.
- Maintained cover notebook inventory and ensured timely dispatch of policies.
- Coordinated with underwriting, claims, collections, and IT for smooth operations.
- Effective coordination with internal departments (Underwriting, Collections, Claims & IT).
Education
MBA - HR & Marketing
RSCMS Bangalore
01.2010
DEGREE - Economics
S B College, Gulbarga
01.2008
Skills
- Client Relationship Management
- Insurance Operations & Management
- Claims Management & Settlement
- Marine & Property insurance
- Policy Negotiation & Endorsement
- Cross-functional Collaboration
- Marine Claims Portal Management
- Process Improvement & Automation
Accomplishments
- Have been awarded by Willis Towers Watson as 'Hall of Fame' within Asia for excellence client services through winning clients.
- Have been awarded by Willis Towers Watson as 'CLIENT CHAMPION' for exemplary client leadership & enduring trust.
- Have received various client’s recognition emails for helping them in claims documents preparation & settlement.
Interests Hobbies Languages
English, Hindi, Marathi, Kannada, Telugu, Playing Cricket, reading newspapers, listening to music, We are providing free education/tuition to primary & high school students in our Native., I have participated in NSS & NCC, attended various camps for social awareness., I have participated in Kabaddi at state level.
Location
Bengaluru, Karnataka, India
Disclaimer
I hereby declare that all the information given above is true as per best of my knowledge. If provide an opportunity, I will delight you with my performance and eagerness to be part of your team and organization.
Timeline
Associate Vice President
Willis Towers Watson India Insurance Brokers
01.2017 - Current
Senior Officer – Operations & Claims
Tata Motors Insurance Brokers & Advisory Services Ltd
01.2012 - 01.2017
Operations Executive
Universal Sompo General Insurance Co. Ltd
12.2011 - 11.2012
MBA - HR & Marketing
RSCMS Bangalore
DEGREE - Economics
S B College, Gulbarga