Leena Potnuru
Hyderabad
Summary
Subject Matter Expert with 1.5 years of experience in leading content review processes and refining moderation guidelines. Proven ability to manage high-volume workflows, address complex content issues, and train teams to ensure compliance with safety standards. Demonstrates a robust understanding of online safety, legal considerations, and digital content trends while fostering positive user engagement. Aiming to leverage expertise to enhance content governance strategies further.
Overview
1
1
year of professional experience
Work History
Process Associate
Genpact India Pvt. Ltd.
Hyderabad
11.2022 - 04.2024
- Monitored and analyzed user-generated content for consistency with community guidelines across various social media platforms and websites.
- Identified emerging content issues or risky trends (e.g., fake news, harmful challenges), and escalated them to the appropriate departments.
- Conducted root cause analysis on repeated content violations and recommended targeted solutions to improve moderation efficiency.
- Actively participated in biweekly moderation team meetings, offering insights and feedback on content trends, and emerging risks to help refine the moderation approach.
- Assisted in training new moderators by reviewing workflows, tools, and best practices for handling difficult content moderation situations.
- Compiled weekly and monthly moderation reports, analyzing trends in flagged content, and providing insights.
- Ensured the integrity and security of user data while performing moderation tasks, keeping up-to-date with the latest privacy regulations.
- Resolved intricate user reports as the primary subject matter expert for escalated content moderation cases.
- Developed and delivered training programs for new and existing moderators, focusing on both technical skills (the use of moderation tools) and soft skills (effective communication with users).
Education
Master of Science - Agriculture
Indira Gandhi Agricultural University
Bilaspur09-2022
Skills
- Creative Problem-Solving
- Effective Team Engagement
- Verbal and written communication
- Process improvement
- Policy implementation
- Decision-making
- New hire training
- Strategy development
- Multitasking and organization
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
Process Associate
Genpact India Pvt. Ltd.
11.2022 - 04.2024
Master of Science - Agriculture
Indira Gandhi Agricultural University
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