Leeza Rao
Kolkata
Summary
Resourceful Senior Customer Relationship Executive known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in client retention strategies, customer satisfaction analysis, and conflict resolution. Excel in communication, empathy, and problem-solving, ensuring successful navigation through customer interactions and relationship building.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Senior Customer Relationship Executive
Leadsark pvt ltd
Kolkata
09.2021 - 04.2025
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored customer interactions across multiple channels to identify areas of improvement.
- Coordinated with sales teams to identify customers needs and develop plans for addressing them.
- Monitored phone calls to provide feedback and coaching.
Teacher
Grace international school
Kolkata
05.2019 - 08.2021
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Assessed student performance through tests, quizzes and other assessments.
Banking Assistant
ICICI
Kolkata
03.2018 - 04.2019
- Performed data entry tasks to update customer records in the system accurately.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Generated monthly reports on outstanding loans for management review.
Journalist Intern
Taaza tv
Kolkata
07.2017 - 08.2018
- Developed story ideas through collaboration with senior journalists and editors.
- Organized interviews with relevant subjects to gain additional information for stories or articles.
- Created content for website updates, press releases, and other social media outlets.
- Reported news stories for publication or broadcast, thoroughly describing background and details of events.
Education
Master of Arts -
Ashutosh College
Kolkata 08-2022
Bachelor of Arts -
Jogomaya Devi College
Kolkata 03-2019
Class 12th -
St Paul's Boarding & Day School
Kolkata04-2016
Class 10th -
St Paul's Boarding & Day School
Kolkata 04-2014
Skills
- Communication skills
- Team leadership
- Time management
- Process improvement
- Relationship building
- Cash handling
- Sales strategy
- Customer service
- CRM software proficiency
Certification
- Human Resource Management
- Pre-primary teaching training
- Diploma in Information Technology
Accomplishments
- medals in sports
- medal in best academic performance
- medal in Art & craft
Timeline
Senior Customer Relationship Executive
Leadsark pvt ltd
09.2021 - 04.2025
Teacher
Grace international school
05.2019 - 08.2021
Banking Assistant
ICICI
03.2018 - 04.2019
Journalist Intern
Taaza tv
07.2017 - 08.2018
Master of Arts -
Ashutosh College
Bachelor of Arts -
Jogomaya Devi College
Class 12th -
St Paul's Boarding & Day School
Class 10th -
St Paul's Boarding & Day School
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