Liben Saroja
Bangalore
Summary
Highly skilled Order to Cash analyst with overall 14 years of experience in managing end-to-end order to cash processes. Exceptional expertise in order management, invoicing, credit management, and collections, resulting in improved cash flow and customer satisfaction. Proven ability to analyze complex data sets, identify process gaps, and implement efficient solutions to drive operational excellence. Strong communication and interpersonal skills, adept at collaborating with cross-functional teams to achieve organizational goals. Seeking an opportunity to leverage my expertise and contribute to the success of a dynamic organization.
Overview
18
18
years of professional experience
Work History
Order to cash analyst
Accenture pvt limited
09.2023 - Current
- Management of Receivables- timely processing of vendor invoices ageing analysis for overdue accounts
- Ensuring no debit balance for vendor accounts (KPI)
- Posting and allocation of customer payments, preparation of Master cash flow, Dunning process etc
- Variance Analysis Analysing causes of shortfall/variance during reconciliations
- Resolving issues in a time-bound manner for timely preparation of analysis reports
- Month End- Ensuring effective coordination within different stakeholders to ensure Month end closing is completed as per month-end calendar
- Collaborated with cross-functional teams to investigate and resolve billing discrepancies, resulting in a reduction of invoicing errors by 15%
- Implemented improved processes and procedures resulting in a 20% reduction in credit and rebill errors and a 10% decrease in customer complaints
- managing RCA for team members who are unable to copeup with 100% accuracy
Lead assistant manager
EXL Service Ltd
02.2022 - 07.2023
- Root cause analysis for Issues and escalations Effective review mechanism and reporting
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction in work hour
- Continued focus on strengthening strong control environment, ensured all audits, testing and compliance results are satisfactory
- Metrix to deliver excellent presentation and quality standards
- Managed high-volume orders effectively to meet customer demand
Accounts Receivable specialist
Dell emc
05.2013 - 11.2022
- Key contact for order to cash cycle and subject matter expert for customer billing activities
- Managed all payment processing, invoicing and collections tasks
- Posted accounts receivable payments made by cash, cheque
- Identifying payments for unapplied cash
- Managed to collect 360 plus bucket Invoices Settled debt write-offs, and write back activities
Order to cash senior associate
Accenture pvt limited
03.2011 - 01.2013
- Service order management
- Creating Spot in SPOT tool
- Checking time and material as per quote
- Generating Invoices
- Month end billing
Process Executive
Infosys BPO Ltd
06.2007 - 01.2011
- Company Overview: UBS (Union Bank of Switzerland) is one of the leading investment bank
- In order for this to happen Instrument must be setup in downstream system Instrument Data was involved in setting up various financial instruments mainly worked for Instrument Data Team where in work involves in creating, amending and investigation of various bond instruments like fixed, floating, stepped and zero coupon according to request via chat and mail
- UBS (Union Bank of Switzerland) is one of the leading investment bank
Education
B com - Commerce
Dayanand Sagar
Skills
- Process improvement
- Reporting
- Critical thinking
- Problem solving
- Leadership
- Managing RCA
- Client relationship
Accomplishments
- Infosys Ramp award
- Accenture Spot award
- Dellemc Thank you award
Timeline
Order to cash analyst
Accenture pvt limited
09.2023 - Current
Lead assistant manager
EXL Service Ltd
02.2022 - 07.2023
Accounts Receivable specialist
Dell emc
05.2013 - 11.2022
Order to cash senior associate
Accenture pvt limited
03.2011 - 01.2013
Process Executive
Infosys BPO Ltd
06.2007 - 01.2011
B com - Commerce
Dayanand Sagar
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