Likhitha Pasam
ServiceNow Developer
Hyderabad
Summary
ServiceNow Developer and Administrator with over 3 years of experience in the IT industry. Proficient in designing, developing and implementation IT Service Management (ITSM) processes, including end to end Service Catalog, Incident Management and Change Management. Skilled in ServiceNow scripting, workflow customization and delivering tailored solutions to meet organizational needs.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Service Now Developer
Tata Consultancy Services
Hyderabad
10.2022 - Current
- Customer: Bridgestone California
- Role: Service Now Developer
- Monitoring Mid Server , Resolving tickets within SLA time period.
- Experience in supporting ITSM processes like Incident, Problem, Change Management and knowledge Management.
- Configured an on-hold mechanism for the change module, which helps to reduce the backlog of changes automatically.
- Configured the parent-child relationship for major incidents, which reduces manual work to update the work notes and resolve all the child tickets one by one when they implement the fix in the system.
- Configured email integration with other tools.
- Implemented automatic roles and groups removal in Service Now.
- I worked on catalog creation.
- Developed dashboards and reports to provide key performance insights.
- Created a custom SLA that works based on conditions instead of time.
- Worked on REST integration to integrate ServiceNow with other tool to update data automatically in ServiceNow.
Education
Bachelor of Technology - Electronics and communications Engineering
Rajiv Gandhi University of Knowledge Technologies
Andhra Pradesh, India05.2022
Skills
ServiceNow development: ServiceNow scripting (Client script, Business Rule, Script Include, Scheduled Job, Inbound Email Action, Email Script and UI Policies), ServiceNow Integration (REST), SLA's, ACL's, Catalog, Workflow, Flow Designer, Notification and Event Creation
Tools: ServiceNow, Azure Boards
Certification
1. Service Now Certified implementation specialist – ITSM.
Timeline
Service Now Developer
Tata Consultancy Services
10.2022 - Current
Bachelor of Technology - Electronics and communications Engineering
Rajiv Gandhi University of Knowledge Technologies
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