Lohit Maurya
Lucknow
Summary
Strategic Regional Head recognized for driving productivity and achieving efficient task completion. Expertise in team leadership, market expansion strategies, and operational optimization. Proven ability in communication, problem-solving, and decision-making to enhance regional performance.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Regional Head
VLCC
New Delhi
07.2025 - Current
- Directing regional strategy development for wellness and beauty services across multiple locations.
- Managing cross-functional teams to implement operational improvements region-wide.
- Coordinating marketing campaigns to boost brand visibility and enhance customer engagement.
- Elevated service quality through comprehensive training programs for staff.
- Overseeing budget management and resource allocation to optimize regional operations.
- Developed strategies to reduce costs, improve efficiency, and increase customer satisfaction.
Senior Manager - Business
HomeLane
05.2024 - 04.2025
- Scaled ₹10 Cr+ P&L for city operations while ensuring cost-effective delivery and resource planning.
- Led sales and customer success team of over 50 members, consistently exceeding monthly and quarterly sales targets by up to 120%.
- Developed SOPs and implemented CRM workflows, introducing operational dashboards for service efficiency tracking.
- Executed data-driven enhancements, achieving 35% reduction in customer acquisition costs.
- Maintained accurate sales pipeline tracking in Salesforce, ensuring consistent data hygiene and weekly forecast accuracy.
- Conducted market research to identify emerging trends, customer needs, and competitor strategies.
- Identified performance gaps using data dashboards, developing sales plays that improved outreach effectiveness by 25%.
Area Business Head
BYJU's
10.2021 - 09.2023
- Led customer satisfaction initiatives, territory planning, and partner engagement programs.
- Consistently exceeded performance benchmarks and received 'Outstanding' national ranking.
- Developed strategic partnerships with schools to promote learning solutions effectively.
- Collaborated with marketing teams to create targeted campaigns for potential customers.
- Organized workshops and events to showcase BYJU's innovative learning tools and programs.
Key Account Manager
LEAD School
12.2020 - 10.2021
- Managed portfolio of 25+ schools, prioritizing customer success and retention strategies.
- Executed over 50 parent orientations and 70 teacher training programs to enhance engagement.
- Generated ₹2 Cr in revenue through systematic lead management and strategic follow-up.
- Identified upsell opportunities by analyzing client needs and purchasing behaviors.
Business Analyst / Accounts Manager
ZOMATO
07.2018 - 11.2020
- Managed 150+ vendor accounts across Tier-2/3 cities; optimized onboarding, retention, and revenue strategies.
- Drove ₹50+ lakh revenue by improving merchant engagement and operational SLAs.
- Designed customer engagement protocols and provided consultative support to partners on platform optimization.
- Used customer feedback to improve issue resolution speed and retention rates.
- Implemented predictive modeling and forecasting tools to support business growth initiatives.
Deputy Manager
KOTAK MAHINDRA BANK
10.2016 - 07.2018
- Launched the TASC division in Lucknow from scratch; onboarded over ₹1 Cr worth of client relationships.
- Initiated operational standardization in client handling and CRM execution.
- Delivered process improvements that enhanced customer onboarding and satisfaction.
Education
Master of Business Administration -
AMITY UNIVERSITY
U.P.04-2016
B.Tech - Biotechnology
AMITY UNIVERSITY
U.P.04-2014
Skills
- Business Development
- P&L Management
- CRM Tools & Analytics
- Team Building & Leadership
- Process Optimization
- Performance Tracking
- Stakeholder Management
- Prompt Engineering
- AI for Business
- Data Driven Decision Making
- Customer Satisfaction
Languages
- Hindi, Native
- English, Fluent
Certification
Data Visualization & Dashboard Essentials - IBM
Python for Data Science - IBM
Python for Data Science - IBM
Timeline
Regional Head
VLCC
07.2025 - Current
Senior Manager - Business
HomeLane
05.2024 - 04.2025
Area Business Head
BYJU's
10.2021 - 09.2023
Key Account Manager
LEAD School
12.2020 - 10.2021
Business Analyst / Accounts Manager
ZOMATO
07.2018 - 11.2020
Deputy Manager
KOTAK MAHINDRA BANK
10.2016 - 07.2018
Master of Business Administration -
AMITY UNIVERSITY
B.Tech - Biotechnology
AMITY UNIVERSITY