Summary
Overview
Work History
Education
Skills
Certification
Timeline
Lokendra Rathore

Lokendra Rathore

Noida

Summary

Experienced Inbound Call Center Agent with a proven ability to efficiently handle high call volumes daily. Skilled in utilizing computer database programs to provide exceptional customer service and successfully resolve issues for dissatisfied clients. Specializing in effectively managing and de-escalating interactions with angry customers, as well as processing and interpreting large amounts of call data from spreadsheets to improve overall customer service performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Process Associate

Ienergizer IT Services Pvt Ltd
02.2021 - Current

• Addressed patient inquiries and complaints promptly.


•Scheduling patient appointments and making reminder calls.


•Handled patient questions, ensuring complaints were referred to appropriate parties.


•Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).


•Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.

Education

Bachelor Of Science - Science

Maharashi Dayanand Saraswati University, Ajmer
06.2020

12th Class - Science

Hi-Tech School
05.2016

Skills

Active Listening

Product Knowledge

Problem Solving

Flexibility and Adaptability

Certification

Seed Certification for Email Etiquette

Timeline

Senior Process Associate - Ienergizer IT Services Pvt Ltd
02.2021 - Current
Maharashi Dayanand Saraswati University - Bachelor Of Science, Science
Hi-Tech School - 12th Class, Science
Lokendra Rathore