
Experienced Inbound Call Center Agent with a proven ability to efficiently handle high call volumes daily. Skilled in utilizing computer database programs to provide exceptional customer service and successfully resolve issues for dissatisfied clients. Specializing in effectively managing and de-escalating interactions with angry customers, as well as processing and interpreting large amounts of call data from spreadsheets to improve overall customer service performance.
• Addressed patient inquiries and complaints promptly.
•Scheduling patient appointments and making reminder calls.
•Handled patient questions, ensuring complaints were referred to appropriate parties.
•Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
•Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.
Active Listening
Product Knowledge
Problem Solving
Flexibility and Adaptability
Seed Certification for Email Etiquette