Lokendra Rathore
Noida
Summary
Experienced Inbound Call Center Agent with a proven ability to efficiently handle high call volumes daily. Skilled in utilizing computer database programs to provide exceptional customer service and successfully resolve issues for dissatisfied clients. Specializing in effectively managing and de-escalating interactions with angry customers, as well as processing and interpreting large amounts of call data from spreadsheets to improve overall customer service performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Ienergizer IT Services Pvt Ltd
02.2021 - Current
• Addressed patient inquiries and complaints promptly.
•Scheduling patient appointments and making reminder calls.
•Handled patient questions, ensuring complaints were referred to appropriate parties.
•Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
•Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.
Education
Bachelor Of Science - Science
06.2020
12th Class - Science
05.2016
Skills
Active Listening
Product Knowledge
Problem Solving
Flexibility and Adaptability
Certification
Seed Certification for Email Etiquette
Timeline
Senior Process Associate - Ienergizer IT Services Pvt Ltd
02.2021 - Current
Maharashi Dayanand Saraswati University - Bachelor Of Science, Science
Hi-Tech School - 12th Class, Science
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