Lokesh Gautam
Jaipur
Summary
Dynamic Team Leader with extensive experience in managing and motivating diverse teams of up to 35 associates. Proven track record of exceeding customer satisfaction goals and implementing performance metrics to drive continuous improvement. Expert in workforce management, scheduling, and adherence monitoring. Skilled in conducting due diligence reviews to identify compliance risks, with a strong background in monitoring, investigations, and reporting. Committed to fostering a positive team culture while effectively resolving performance barriers to enhance overall productivity and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
F & A Operations Processing Analyst (TL/SME)
NTT DATA Information Processing Services Pvt Ltd
Noida & Gurugram
12.2019 - Current
- Managing a team of approx. 35 team members including leaves approval, daily meetings, quality control and production, peer-to-peer meetings, and mentoring.
- Handling customer onboarding and periodic reviews for SME, medium, and corporate clients.
- Examine the KYC/AML of accounts before opening them (current and savings accounts).
- Collecting client-specific information and coordinating it is a key responsibility.
- Responsible for due diligence, which includes working on different entity types like corporations, non-banking financial institutions, banks, and funds.
- Performing simplified, standard, and enhanced due diligence for small, medium, and corporate clients according to their risk level.
- Conduct internal and external searches to review transactions of low, medium, and high-risk clients, including PEP and SSCs.
- Verifying clients' KYC documents and signatures during Customer Due Diligence (CDD).
- Conduct screening for entities and individuals using Lexis Nexis, separately working PEP accounts, and loans as there is a high risk involved.
- Also involved in Alert monitoring process in which need to identification of significant/non-significant documents submitted by entity and performing in reviews accordingly
- Joined in the pilot phase and helped the process from planning to go live
- Organize training and assessments for new hires and cross-team trainees, maintaining new member access requests.
- Involved in MIS work of daily reporting to clients, Identifying the improvement areas and creating action.
- Analyzed operational improvements against KPIs to measure progress.
- Super visioning day-to-day operations, providing guidance and support to team members in their roles.
Process Developer
GENPACT India Pvt Ltd.
Jaipur
10.2009 - 12.2019
- Worked as Verification/KYC officer of personal/Current loans and credit card applications.
- Verification of sources of funds/wealth, ID and V documents, address verification, and screening are all part of document verification.
- The process involved verifying confidential documents using internal sources to identify customer eligibility by using reliable and independent documents or information.
- Verify loan applications to ensure that the information is accurate.
- Track the loan's progression from start to finish.
- Verification of registration certificates/licenses issued by the municipal authorities of the entity and screening of individuals using 'World Check'.
- Analyze the applicant's financial status, credits, and property evaluations through documents provided by the customer to determine the feasibility of granting loans.
- Review loan agreements to ensure as according to the policies, then proceed for the contract making with accurate disbursement details.
- Played role as 'Backup Team leader', 'SME' and 'Quality analyst' for the team.
- Met the service time and quality targets.
- Trained and mentored employees to increase the performance of the team.
Education
B.com - Banking And Finance
University of Rajasthan
Jaipur, RJ04-2008
Intermediate -
KBN Public School
JaipurHigh school - Banking And Financial Support Services
KVC Sr Sec School Jaipur
Jaipur, RJSkills
- MS Office (MS Word, MS Excel, MS PowerPoint)
- Soft Skills- Corporate behavior, People Management
- Technical - MIS, data presentation, and internet operations
- Have managerial skills and are keen to work
- Believe that improvised learning can lead to success
Certification
- Awarded with spark nomination from client for 4 times and 1 Rise nomination award
- Certified in behavior trainings e.g., Customer Centricity, Corporate etiquette's.
- Certified level 1 in banking training.
- Certified by IIBF as DRA (debt recovery agent)
Affiliations
- Free time farming and help old age grand parents.
Languages
English
First Language
Accomplishments
Project Name: Escalation Reduction of Personal Loan Requests Overview: Goals: Strategy:
This project streamlines the personal loan process to reduce escalations and improve customer experience, addressing issues like customer identification and declines for new-to-bank customers.
- Increase Retention: Improve processing to retain valuable customers.
- Boost Revenue: Projected increase of $37 million AUD annually.
- Reduce Cycle Time: Streamline approvals for faster service.
Personal Details
Address - 90 Ganesh colony,Jhotwara Jaipur 302012.
Date of birth - 02/07/1987
Timeline
F & A Operations Processing Analyst (TL/SME)
NTT DATA Information Processing Services Pvt Ltd
12.2019 - Current
Process Developer
GENPACT India Pvt Ltd.
10.2009 - 12.2019
- Awarded with spark nomination from client for 4 times and 1 Rise nomination award
- Certified in behavior trainings e.g., Customer Centricity, Corporate etiquette's.
- Certified level 1 in banking training.
- Certified by IIBF as DRA (debt recovery agent)
B.com - Banking And Finance
University of Rajasthan
Intermediate -
KBN Public School
High school - Banking And Financial Support Services
KVC Sr Sec School Jaipur
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