Summary
Overview
Work History
Education
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Lokesh Kriplani

Bangalore

Summary

With 9 years of hands-on experience in Network Security, Cloud Networking, and Microsoft Azure products, I’m currently thriving as a Support Escalation Engineer at Microsoft, focusing on Azure Networking.

I’m eager to leverage my skills in a new role where I can drive team success and grow professionally. Building strong relationships and understanding the needs of customers and partners is central to my approach. I pride myself on being a reliable advisor, connecting effectively with both technical teams and executives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Escalation Engineer

Microsoft
Bangalore
08.2021 - Current
  • Proficient in configuring and troubleshooting a wide range of Azure components, including Virtual Network, Load Balancers, ExpressRoute, Application Gateway (WAF), CDN, Azure Firewall, DNS, Virtual WAN, Traffic Manager, Azure Front Door, Azure Bastion, and Virtual Machines. Experienced with Azure features such as VPN S2S and P2S, IPSec, BGP, Network Security Groups, DDOS, Network Watcher, Private Link, Private Endpoints, Diagnostics, flow logging, and Resource Groups. Additionally, I have intermediate experience with Azure Kubernetes, Azure Key Vault, App Services, Azure Identity, and Azure Security.
  • Driving engineer and delivery partner readiness through skills-gap analysis and service/product needs assessment.
  • Providing technical expertise and support to internal and external teams as a subject matter expert in Azure Networking.
  • Utilizing PowerShell, Azure CLI, and ARM templates for resource deployment in Azure environments.
  • Identifying and addressing technical deficiencies in Azure services, processes, training, and tools; providing feedback to stakeholders.
  • Reproducing customer issues in lab environments for in-depth investigation and accurate solution proposals.
  • Collaborating with Support teams, Technical Advisors, and Account Managers to resolve complex issues.
  • Involved in technical hiring processes and delivering internal training sessions.
  • Mentoring new joiners both technically and operationally.
  • Handling highly complex, political, financial, and executive-level cases.
  • Managing engagement with Product Engineering for support-raised escalations.
  • Working with Serviceability and engineering teams to improve incident resolution and service quality.
  • Driving improvements in processes, tools, service delivery, and solutions for effective troubleshooting and remediation.
  • Providing ramp-up activities, technical coaching, and mentoring for junior engineers.
  • Participating in content creation and delivery for training sessions.
  • Actively involved in the hiring interview process.

Senior Technical Engineer

Hitachi Systems Micro Clinic
Delhi
03.2019 - 07.2021
  • Worked as a professional consultant for HCL Technologies (Client) providing security solutions and implementing them as per client requirement
  • Managed security devices and leading specifically content filtering devices in customer environments such as Bluecoat/Symantec proxySG, Reporting solution, CAS and A10 load Balancer
  • Handed Symantec WSS cloud proxy solution
  • Handed all L2 level escalations and critical issues
  • Performed POC, Configuration and implementation of new Security devices and bringing them to production Infrastructure
  • Performed migration of infrastructure from Websense/Forcepoint proxy to Bluecoat/Symantec proxySG
  • SPOC for all upgrade tasks of security devices
  • Handled Entire OEM coordination and management of OEM tickets
  • Worked on removal of existing vulnerabilities in Devices
  • Developed suggestions for technical process improvements to optimize resources.

Project Engineer

Wipro Technologies
Delhi
09.2014 - 02.2019
  • Worked for level-2 operations and implementation of network security devices
  • Investigating and resolving incidents within period as per SLA
  • Supporting and maintaining network security devices which includes firewalls, proxies, and other security related devices for both regional and global offices
  • Upgraded the Devices like Proxy, Firewall etc
  • To latest stable version
  • Leaded the existing PAC infrastructure
  • Configuring and implementing change tickets security policies, web filtering, deployment of reputation base URL filtering, access-list, various NAT on firewalls and Proxies
  • Managing security devices in customer environments such as Checkpoint, Palo Alto, and FortiGate, Symantec SG proxy, reporter and Management Center
  • Have deployed McAfee EPO solely managing 50000 clients and managing policies of products like McAfee HIPS and DLP.

Education

Masters in Technology - Computer Science

Vellore Institute of Technology
Chennai
01.2018

Bachelor of Computer Applications - Computer Science

Maharshi Dayanand Saraswati University
Ajmer, Rajasthan
01.2014

High School Diploma -

St. Paul's Senior Secondary School
Beawar, Rajasthan
01.2011

Websites

Certification

  • Azure Fundamentals (AZ-900)
  • Azure Administrator (AZ-104)
  • Azure Network Engineer (AZ-700)
  • Azure AI (AZ-900)

Accomplishments

  • Star Achiever Award , Microsoft 2022: Recognized as a top performer through a nomination by team members and managers, celebrating my outstanding individual contributions and consistent excellence.

Languages

English
First Language

Timeline

Support Escalation Engineer

Microsoft
08.2021 - Current

Senior Technical Engineer

Hitachi Systems Micro Clinic
03.2019 - 07.2021

Project Engineer

Wipro Technologies
09.2014 - 02.2019

Masters in Technology - Computer Science

Vellore Institute of Technology

Bachelor of Computer Applications - Computer Science

Maharshi Dayanand Saraswati University

High School Diploma -

St. Paul's Senior Secondary School

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Lokesh Kriplani