Lokesh Thappetla
Sales And Marketing
Visakhapatnam
Summary
Accomplished Sales Manager offering 19 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
16
16
years of professional experience
Work History
Sales Manager
Rentokil PCI Pest Control Pvt Ltd
09.2010 - Current
- Responsible for promoting and selling PCI products and services to customers and maximisingsales to existing customers by promoting related products and services.
- Promoting products and services through cold calls, attending to inquiries, awareness campaign etc.
- Achieve sales in each segment as per assigned targets by collecting orders from customers.
- Coordinate timely delivery of services by communicating customer requirements to Operations Department.
- Build customer relationship by regular contact with customer and attending to customer queries and complaints.
- Ensure timely collection of outstanding through invoicing and follow-up of payment with customer.
- Responsible for preparing and submitting daily and monthly reports- Daily and reports on competitors’ activities.
- Keep self updated on technical aspects of pest management required in our business and on the FAQ’s.
- Gathering market and competitor related information and submission of such information to the BM for further action.
- Ensuring that all sales tools/ aids are used effectively for maximizing sales to customers.
- Any other assignments/ responsibilities entrusted by your superiors from time to time.
Retention Executive
Vodafone Essar South Ltd
10.2009 - 08.2010
- Handling the Retention for the entire Vizag Cluster (5 Districts consisting of 45 towns) for Voluntary & Involuntary Churn.
- Single point of contact for any query related to the process across all the locations from the Hub.
- Responsible for all the Platinum, Gold & > 6 months AON customers including their collections.
- Managing, supervising and co-coordinating from all the locations and Handling Agency of 15 Executives for the Entire Portfolio
- Creating and enforcing policies relevant to operational requirement for retention of subscribers for the entire Vizag cluster.
- Preparing and updating required data reports like daily and monthly MIS.
- Telecalling the Customers who have given request for cancellation to retain them.
- Resolving Customer Issues in Front End leading to customer satisfaction. Escalating the Major Issues to the Concerned & following up on the same till the issue is resolved.
Territory Collection Executive
TVS Finance & Service Ltd
07.2008 - 09.2009
- Plan Dealer wise retail collections.
- Visit Dealers/Agencies and Customers regularly in Visakhapatnam ,Srikakulum, Anakapalle and Vizianagaram
- Check the Outstanding payments and make collections
- Make Dealer prepare the channel wise plan and agree on his actions & support for the month
- Managing a Team of subordinates
- Customer Focus and Service
- Interaction with Customers directly
- Reporting to Branch Manager & Regional Manager
- Preparing weekly and monthly plans and sending daily MIS to Branch Manager & Regional Manager.
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
- Repossession of vehicles and maintain the stock of repossessed vehicles.
- Coordination with Risk Team in tracing out the customers.
Education
MBA - Master of Business Administration (Marketing)
Andhra University
Visakhapatnam 04.2001 -
B.Sc(Mathematics, Statistics And Computer Sc.)
Andhra University
VisakhapatnamSkills
Business development and planning
New Business Development
Order management
Sales processes
Timeline
Sales Manager
Rentokil PCI Pest Control Pvt Ltd
09.2010 - Current
Retention Executive
Vodafone Essar South Ltd
10.2009 - 08.2010
Territory Collection Executive
TVS Finance & Service Ltd
07.2008 - 09.2009
MBA - Master of Business Administration (Marketing)
Andhra University
04.2001 -
B.Sc(Mathematics, Statistics And Computer Sc.)
Andhra University