Lokesh Dhana Sai Madana

Description

Currently Working on Testing several IVR applications on diverse platforms for various aspects of telecom operations. To enhance and optimize customer service and support operations within contact centers.

Responsibilities

• Analyzing and understanding functionality from the Call flow document provided by Business Analyst.
• Analyzing user stories provided in each Sprint, preparing test cases as per functionality and testing them within timelines using Cyara Automation Tool.
• Expertise in testing the behavior of IVR system as per given call flow such as menu options, using DTMF and inputs, call routing, Internal transfer using Quick connects.
• Designed, Planned, Created and Executed Test Cases and made Test Case Selection Review.
• Validated requirements with various states like success, satisfactory, Failed for Test cases in Cyara.
• Reporting bugs found during the testing to respective developer to resolve the issue and tracked using JIRA.
• Streamlined QA processes for better efficiency, implementing standardized test cases across multiple flows.
• Involved in various testing phases like Test Policy, Test Methodologies, Test strategies.
• Executed and wrote test documentation for Test Plan, Test design, Test Strategy, Test Cases.
• Experience in different Testing methodologies like Functional, Regression and Load Testing.

Responsibilities

• Worked on Regression Testing to ensure product integrity after modifications and enhancements.
• Automated test cases using CYARA Automation tool, created Jenkins jobs and ran them periodically.
• Worked with developers to update the defects, resolve them, and their status using JIRA.
• Worked with Blocks and Data Driven Testing of CYARA for Regression.
• Worked on both speech and DTMF inputs.
• Used New Block, Import Audio files in CYARA as part of Regression Testing.
• Wav files are compared with IVR prompt messages that are being played as part of IVR testing process.
• Response Time, Speech recognition, Error handling, confidence levels are Tested.
• Used various CYARA tags like {*}, {Bargein}, {Choice}, {Ignore}, {number}, {AlphaNum}, {OptionalAudioLength} etc.