LOKESH RAJ R
Chennai
Summary
To work with maximum potential in a challenging and dynamic environment and a Strategic Process Lead adept at training and motivating team members to meet maximum potential. Successful at solution-oriented problem solving and critical thinking. Committed to streamlining processes and timely data entry.
Overview
8
8
years of professional experience
Work History
Process Lead
Capgemini Technology Services India Limited
Chennai
04.2025 - 04.2026
- Analysed open order data to identify trends and recommend actionable solutions.
- Collaborated with cross-functional teams to align business strategies and initiatives.
- Managed sales pipelines and forecasts using CRM software for efficient tracking.
- Collaborated with stakeholders across departments to ensure smooth execution of supply chain activities.
- Led process improvement initiatives to enhance operational efficiency.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Coordinated with vendors and suppliers to ensure timely delivery of goods needed for order fulfillment.
Senior Executive - Revenue Operations
IRIS Software Limited
Chennai
07.2021 - 04.2024
- End to End Supply chain Co-ordinating with internal functional teams (Order processing and Renewals) on daily basics to support Revenue.
- Directing delivery management, payment processing & allocating the charge to relevant projects.
- Analyzing leads and uploading in Salesforce to increase sales and reviewing data from legacy system.
- Managed escalations and special service emails to meet customer deadlines and ensure timely resolution.
- Changed account managers to ensure all customers had active management for their needs.
- Delivered high level of service to customers in an effort to build upon future relationships.
- Managed internal audit and quality team, handled core reports, and ensured process excellence.
- Create new purchase requisition based on the requirement on multiple tools like Salesforce, NetSuite, Pivotal and BioStore.
- Ensured compliance with all company policies and administered open sales orders.
Order Management Analyst
Sutherland Global Services
Chennai
01.2020 - 05.2021
- Handled customer inquiries via email, managed order status relative to lead time issues, and escalated and followed up on unmet customer requirements.
- Coordinated with vendors and customers on order revisions (price, part, minimum order quantity, minimum order value) while ensuring accuracy of all changes made to purchase orders.
- Facilitated timely production of orders and creation of purchase orders for efficient dispatch.
- Create, issue and manage all purchase orders for stock orders, direct orders and backorders and communicate with vendors and warehouses on all matters PO related.
- Efficiently placed received orders via EDI and Non-EDI then expedite orders through customer need.
- Facilitated end-to-end supply chain processes by liaising with suppliers and internal cross-functional teams (purchasing, logistics) daily to support order flow.
- Responded to calls from end customers and the onshore team to assist with expedited orders.
- Experience in working Enterprise Resources Planning [ERP software - JD Edwards Oracle].
- Complete Resource Planning as per project scope using productivity norms.
Supply Chain Associate
Ashok Minerals Enterprises
Chennai
07.2018 - 06.2019
- Experience in working enterprise Resources Planning [ERP software - Tally ERP].
- Executed resource planning based on buyer's scope and productivity norms.
- Handled direct order processes, including modifying purchase orders, cancelling orders, and managing invoicing.
- Coordinated with warehouse to facilitate delivery of materials from inventory for sales orders.
- From the view of Sales Order coordinate with warehouse to deliver the material from inventory stock.
- Planned and coordinated with transporters to ensure timely dispatch of orders.
- Prepared product additions for new items in master database, including unit prices, for procurement manager approval.
- Ensured timely creation of production orders (PO) and dispatches.
Education
Bachelor - Mechanical Engineering
Vinayaka Missions University
ChennaiSkills
- Supply chain management
- SAP MM
- Vendor Management
- Business analysis
- Advanced Excel
- Problem solving
- Customer Service
- Interpersonal skills
- Process optimization
Languages
- English
- Tamil
- Telugu
Personal Information
- Date of Birth: 12/04/95
- Nationality: Indian
- Marital Status: Single
Timeline
Process Lead
Capgemini Technology Services India Limited
04.2025 - 04.2026
Senior Executive - Revenue Operations
IRIS Software Limited
07.2021 - 04.2024
Order Management Analyst
Sutherland Global Services
01.2020 - 05.2021
Supply Chain Associate
Ashok Minerals Enterprises
07.2018 - 06.2019
Bachelor - Mechanical Engineering
Vinayaka Missions University