Luv Chaudhary
New Delhi,India
Summary
Accomplished IT professional in O365 administration, and Azure Active Directory. Demonstrates strong skills in virtualisation technology and troubleshooting, complemented by proficiency in Microsoft Office Suite and Google Suite. Known for exceptional customer service and team leadership abilities. Committed to leveraging technical skills to drive organisational success and enhance operational efficiency.
Overview
6
6
years of professional experience
Work history
Senior System Administrator
VortalSoft USA PVT.LTD
New Delhi, National Capital Territory of Delhi
2026.02 - Current
- Conducted regular reviews of systems to maintain optimal performance standards.
- Streamlined system operations by implementing advanced analytic tools.
- Created comprehensive reports on system status, contributing to informed decision making.
- Analysed and resolved complex technical issues, improving overall system performance.
- Managed Exchange Online / Microsoft 365 calendar permissions and mailbox delegations, ensuring accurate access control and seamless user collaboration.
- Administered and troubleshot network printers, resolving print queue errors, driver issues, and connectivity problems across multiple departments.
- Resolved various Microsoft Outlook issues, including profile corruption, connectivity errors, and synchronization problems.
- Created, configured, and managed virtual machines using vCenter (VMware) for test, production, and development environments.
- Performed user lifecycle management on Azure Active Directory, including account provisioning, access assignments, and group policy enforcement.
- Performed firmware upgrades on firewalls, ensuring device security, stability, and compliance with vendor recommendations.
- Managed and configured SharePoint Online by creating team sites, assigning user permissions, and setting up document libraries with sync features.
- Deployed and managed remote monitoring and management (RMM) agents
- Executed Office 365 migration projects integrated with on-premises Active Directory, enabling hybrid identity and seamless user transition to the cloud.
- Manage and configure Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and File/Print Servers
- Collaborated closely with end users for understanding their requirements and provided tailored solutions accordingly.
- Directed the evaluation and selection of software and hardware technology resources, ensuring best fit for company needs.
Senior System Administrator
SPC NXT Consulting PVT. LTD
2024.07 - 2025.09
- Managed Exchange Online / Microsoft 365 calendar permissions and mailbox delegations, ensuring accurate access control and seamless user collaboration.
- Administered and troubleshoot network printers, resolving print queue errors, driver issues, and connectivity problems across multiple departments.
- Resolved various Microsoft Outlook issues, including profile corruption, connectivity errors, and synchronization problems.
- Created, configured, and managed virtual machines using vCenter (VMware) for test, production, and development environments.
- Performed user lifecycle management on Azure Active Directory, including account provisioning, access assignments, and group policy enforcement.
- Performed firmware upgrades on firewalls, ensuring device security, stability, and compliance with vendor recommendations.
- Managed and configured SharePoint Online by creating team sites, assigning user permissions, and setting up document libraries with sync features.
- Deployed and managed remote monitoring and management (RMM) agents
- Executed Office 365 migration projects integrated with on-premises Active Directory, enabling hybrid identity and seamless user transition to the cloud.
- Manage and configure Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and File/Print Servers
- Oversee patch management, system updates, and Windows security hardening
System Administrator
Innovation Technology By Design
2022.01 - 2024.01
- Trained on MSP Processes & Workflows - Ticket lifecycle, dispatch, time entries, change management, escalation Workflows, SLA management, email etiquette and customer service
- ConnectWise Manage & Automate
- Windows Desktop Support (End-user computing)
- Windows Server & AD Administration (Manage DNS and DHCP server)
- Office 365 User Management
- Installation/Configuration of server/ Client OS
- Working on Cloud Security i.e. EOP, Retention hold, SPF, DKIM and DMarc, Password Hash Sync, Pass through authentication, SSO, Conditional access policy and MFA
- Profound knowledge of Active Directory administration:
- GPO
- Domain Controllers
- OU
- Manage end users ov phone and respond to tickets with resolution.
- Remote support to client machines.
- Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions.
- Helped resolve technical issues with Office 365 applications and services.
- Exchange/Office 365 support, maintenance, and administration (Account provisioning, distribution group creation), Microsoft office support.
- Creation and maintenance of email distribution lists
- Active Directory support and Administration (Group policy, permissions, account provisioning, reset passwords, unlock accounts)
- Responsible for server administration tasks including: User accounts and files sharing permission maintenance, group policy.
- DHCP and DNS administration and troubleshooting of related issues.
- Exchange /0365 calendar permissions and delegations
- Troubleshooting Citrix issues - Citrix workspace app issues, user login, VDA, reset Citrix sessions
- Troubleshoot and manage network printers.
- Resolve Outlook related issues
- Create and manage VMs on VCentre
- User administration on Azure active directory
- Performed firmware upgrades on firewall.
- Worked on sharepoint - Create sites, delegated user access to site or folder, sync.
- Deployed automate RMM agent on machines.
- Performed 0365 migration with on-prem AD.
Senior technical associate
Concentrix
2020.01 - 2021.01
- Hardware troubleshooting
- Software troubleshooting related to Outlook, vendor applications
- Email related issues
- Supported customers with basic technical support for current and past software releases.
- Remote support to client machines
- Assisted clients with general support for hardware, peripherals, network connections, and external software.
- Used to perform system recovery, OS uninstallation & installation.
- Installed, maintained and networked computers, printers and other peripheral equipment.
Education
Bachelor of Science - Computer Science
Guru Govind Singh IP University
New DelhiXII -
C.B.S.E
New DelhiX -
C.B.S.E
New DelhiSkills
- Windows server
- O365 administration
- Azure Active Directory
- Virtualisation technology
- Troubleshooting expertise
- Microsoft Office Suite
- Google Suite
- Customer Service
- Team Leadership
HOBBIES
Listening Music, Playing Volleyball
OBJECTIVE
Looking for a challenging role in a reputable organization to utilize my technical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Timeline
Senior System Administrator
VortalSoft USA PVT.LTD
2026.02 - Current
Senior System Administrator
SPC NXT Consulting PVT. LTD
2024.07 - 2025.09
System Administrator
Innovation Technology By Design
2022.01 - 2024.01
Senior technical associate
Concentrix
2020.01 - 2021.01
Bachelor of Science - Computer Science
Guru Govind Singh IP University
XII -
C.B.S.E
X -
C.B.S.E