M. RajKumar
Bangalore
Summary
Dynamic Network Engineer with extensive experience at HCL Tech, excelling in network monitoring and troubleshooting. Proven track record in root cause analysis and SLA compliance, ensuring optimal performance. Skilled in routing protocols and adept at customer relationship management, driving successful resolutions and enhancing service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialist
HCL Tech
10.2023 - Current
- Troubleshooting and closing tickets raised by customer for Network issue.
- Perform root cause analysis to identify the source of network problems and prevent future occurrence.
- Continuously monitor Verizon’s network infrastructure for any anomalies or issue using various network management tool.
- Respond promptly to alerts and notification about potential network issue such as outages, latency, or Security threats.
- Working on Devices like Cisco ASR, Juniper MX960, Tellabs 5500, Fujistu, Overture, Ciena, Anda 5100, Cisco NCS4202, Working on Protocol like OSPF,BGP.
- Experience in handling Ticketing & Monitoring tools like ETMS & Solar winds.
- Live Troubleshooting with Customer on bridge call.
- Updating the incidents with the troubleshooting steps to resolve the state.
- Monitor network performance, and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Manage servers, including database, e-mail, and backup servers, and their associated operating systems and software.
•Configuration and troubleshooting of VRRP, Ether-trunk, ACL, LAN, WAN, port-mirroring.
•Configuring and Troubleshooting skills of routing protocols like RIPv1, v2, EIGRP, OSPF, BGP.
•Coordinating with the Customers and Back-end team to resolve the Circuit down issues, Latency issues, Website issues.
•Monitor and test network performance and provide network performance statistics and reports.
•Escalating the problems to L3 teams and ensure the minimum resolution time. - Trained junior engineers on best practices in network management and troubleshooting.
- Replaced faulty or damaged network hardware components to improve performance.
Network Engineer
Velocis Systems Pvt Ltd
05.2022 - 09.2023
- We are using to generate the reports like Isolation, link Utilization, through tools HP NNMi.
- Monitoring ICICI Bank WAN Links more than 6000 branches across the country.
- Experience in handling Monitoring tools like HP SM, NNMI and solar winds.
- Experience in handling Ticketing tool HP SM.
- Updating the Incidents (i.e:-WAN link, LAN Alerts) with the troubleshooting Steps to resolve state.
- Troubleshooting routing protocols like EIGRP, BGP, Static and Default routing.
- Diverting the LAN router to other Service provider to make LAN reachable by using Administrative distance.
- Ensuring 100% SLA compliance on handling the Incidents management and change Management related to Network.
- Co-ordination with Service providers in maintaining WAN links up within Specified SLA.
- Handling calls likes Slowness issues, LAN not reachable conditions, traffic analysis, and project implementations.
- Preparing Isolation reports on daily bases of PAN INDIA ICICI BANK’s Group Companies
Field Engineer
VST Pvt Ltd
01.2021 - 08.2021
- Provided support during product installations and addressed client concerns efficiently.
- Trained junior team members on product knowledge and sales techniques regularly.
- Analyzed market trends to identify potential opportunities for product improvement.
- Collaborated with clients to understand technical requirements and provide solutions.
Data Engineer - sales
Action Construction Equipment LTD
02.2016 - 06.2017
- Proficient in data entry tools like Microsoft Excel, Google sheet, and database management Systems.
- Review and Validate data to ensure accuracy and completeness before entry.
- Knowledge of data validation cleaning and reporting techniques.
- Input and manage large datasets into spreadsheets, databases, or enterprise system.
Education
B.Tech - Branch Mech
SVVSN Engineering College
01.2013
Inter - Branch MPC
Sri Chaitanya Junior Kalasala
01.2009
S.S.C -
Z.P.H School,Pernamitta
Pernamitta, Prakasam(DT)01.2007
Skills
- Network monitoring and troubleshooting
- Routing protocols and DHCP configuration
- Customer relationship management
- Service provider coordination
- Root cause analysis
- SLA compliance
Personal Information
- Date of birth: 05/06/92
- Nationality: Indian
- Marital status: married
Disclaimer
I hereby certify that all the information provided above is true to the best of my Knowledge.
Languages
- English
- Hindi
- Telugu
Place
Bangalore
Certification
CCNA.
Timeline
Specialist
HCL Tech
10.2023 - Current
Network Engineer
Velocis Systems Pvt Ltd
05.2022 - 09.2023
Field Engineer
VST Pvt Ltd
01.2021 - 08.2021
Data Engineer - sales
Action Construction Equipment LTD
02.2016 - 06.2017
B.Tech - Branch Mech
SVVSN Engineering College
Inter - Branch MPC
Sri Chaitanya Junior Kalasala
S.S.C -
Z.P.H School,Pernamitta