M. Rakesh Kumar

- Managed and oversaw all aspects of First Mile, Middle Mile, and Last Mile operations, ensuring smooth and efficient delivery processes
- Successfully handled B2B and B2C operations, ensuring high customer satisfaction and timely deliveries
- Effectively managed vendors and riders, ensuring their performance and adherence to company standards
- Led and supervised a team, effectively managing and motivating them to achieve operational goals
- Played a key role in handling E-commerce and grocery operations, ensuring seamless order fulfillment and customer satisfaction
- Implemented effective inventory and material management strategies, minimizing waste and optimizing resources
- Responsible for P&L management, driving cost controls and identifying areas for improvement
- Implemented operational performance measures, driving continuous improvement and achieving service excellence
- Ensured compliance with safety and security protocols, minimizing risks and maintaining a safe work environment
- Maintained SLA (Service Level Agreement) targets, consistently meeting and exceeding customer expectations
- Generated and analyzed various reports, including MIS, reconciliation, and debit files, providing insights for decision-making
- Involved in client billing processes, ensuring accuracy and timely invoicing
- Successfully managed adhoc projects and tasks as required, demonstrating adaptability and problem-solving skills.

- Streamlined and supervised all Last Mile operations, including deliveries, RTO deliveries, pickups, RVP, and shipment closure in the system.
- Monitored and enhanced performance and quality standards within the operation.
- Oversaw the progress of the operation to ensure comprehension of goals and adapt to changing requirements.
- Drove operational improvement, exhibited strong leadership, and managed a team effectively.
- Achieved objectives such as improving productivity, quality, and issue resolution by implementing changes to existing plans, processes, and procedures.
- Supported senior management in achieving ongoing operational excellence and delivering an optimal customer experience.
- Managed specific elements of the budget, such as overtime, vendor transportation, and cost per package, to control costs.
- Ensured compliance with defined company standards and legislative requirements for safety and security.
- Maintained and improved performance and SLAs (Service Level Agreements) to exceed expectations.

- Successfully controlled and managed all aspects of Last Mile operations including deliveries, RTO deliveries, pickup, RVP, and closure of shipments in the system
- Monitored inventory data on a client-wise basis, ensuring accurate tracking of inward and outward movements
- Oversaw COD deposits from previous day operations, ensuring timely and accurate processing into the bank account
- Conducted thorough reviews of in-transit shipments, efficiently managing resource planning and addressing senior-level escalated issues
- Maintained and improved performance metrics, refreshing the team with company policies to ensure optimal results
- Evaluated the performance of Field Executives based on deliveries, customer feedback, and client escalations
- Maintained high standards for call masking (98%) and minimized fake remarks ( - Collaborated with various vendors to enhance the availability and efficiency of adhoc and freelancer riders
- Successfully handled a high daily volume of 3000+ shipments while effectively coordinating with 8 team leaders and 60 riders on a daily basis

- Controlled and managed all First Mile operations including pickup, RVP, booking, and connections
- Monitored inventory data for both inward and outward shipments on a client-by-client basis
- Oversaw Mid Mile operations, ensuring efficient connections from Hub to different locations within the region and Pan India connection
- Managed Last Mile operations including deliveries, RTO deliveries, non-doc deliveries, and product-wise deliveries
- Closed shipments in the system completely, ensuring accurate and timely processing
- Monitored COD deposits and ensured timely COD remittance into the bank account
- Reviewed in-transit shipments, planned resources accordingly, and handled senior level escalated issues and precautions
- Maintained performance metrics and implemented strategies to improve performance further
- Ensured team compliance with company policies and motivated field associates and channel partners to increase deliveries and maintain territory performance
- Managed leave management of the support team to ensure production targets were met.

- Orchestrated and oversaw all aspects of day-to-day operations, ensuring seamless and efficient processes
- Oversaw inbound and outbound load movements, ensuring prompt pickups and deliveries and timely consignment tracking
- Managed daily collection of outstanding payments for the cargo division, actively involved in billing
- Cultivated new business opportunities and provided exceptional service to existing clients
- Collaborated with cross-functional teams including Customer Service, Billing Delivery, and Operations
- Conducted customer visits, submitted bills, collected payments, and handled branch-level accounts

- Assumed full responsibility for overseeing daily operations at CBC, demonstrating excellent operational control.
- Effectively managed and resolved queries related to N-form and Octrai operations for closing and opening procedures.
- Oversaw cargo in-ward and out-ward processes, ensuring smooth and efficient operations.
- Skillfully handled operation and DRS manifest tasks, including data forwarding, mailing, arrival in-ward and out-ward, and material examination.
- Expertly tracked operation and data, ensuring accurate and timely updates.
- Acted as the controller and manager for cargo in-ward and out-ward processes.
- Maintained all MIS reports, performed data entry, and handled documentation, showcasing strong attention to detail and organization skills.