M. Sharath babu
Hyderabad
Summary
Professional in operations management with significant experience in optimizing business processes and driving efficiency. Skilled in team collaboration, strategic planning, and problem-solving to achieve high-impact results. Known for adaptability, reliability, and strong leadership in dynamic environments. Expertise includes logistics coordination, budget management, and performance analysis.
Overview
17
17
years of professional experience
Work History
Area Operations Manager (AOM)
Kisna HK Group
01.2025 - Current
- Overseeing the operations of multiple stores, ensuring efficiency and compliance with company policies.
- Driving sales growth by implementing strategic initiatives and performance-based incentives.
- Managing inventory levels, stock replenishment, and reducing aged stock.
- Analyzing store performance metrics to optimize profitability and operational efficiency.
- Led operational efficiency initiatives, optimizing workflows across multiple departments.
- Training and mentoring store managers and sales teams to enhance customer experience and sales conversion.
- Implemented strategic plans to enhance supply chain performance and reduce operational costs.
- Collaborating with senior management to develop business strategies and expansion plans.
Cluster Manager
Caratlane by Tanishq
08.2023 - 01.2025
- Managed daily operations of 4 stores, ensuring adherence to company policies and smooth workflow.
- Developed sales strategies, resulting in a 15% increase in average Transaction value also this helps in increasing the basket size of the customer where we ended up by in doing less than 24% single qty transactions every month.
- Responsible for developing store strategies to raise customer’s pool expand store traffic and optimize profitability.
- Analyzing of Store and individual performance report and act upon that.
- Meeting high level of customer satisfaction by providing excellent customer service.
- Managed Inventory, ensuring timely replenishment and minimizing aging stocks.
- Implemented a staff recognition program resulting in 40% increase in employee satisfaction and 10% increase in customer satisfaction ratings.
- Led Daily team meeting to discuss sale targets and customer feedbacks resulting in a 20% increase in upselling and cross selling.
Retail Stock Manager
Malabar Diamonds
01.2021 - 01.2023
- Managed inventory and stock levels across multiple locations in Oman and Qatar, ensuring accurate stock records and availability.
- Implemented stock control measures to reduce shrinkage and overstock situations, optimizing inventory turnover.
- Coordinated with suppliers and logistics teams to ensure timely delivery and stocking of merchandise.
- Conducted regular stock audits and reconciliations to maintain inventory accuracy and compliance.
- Developed and maintained effective stock management procedures to support sales and operational objectives.
- Analyzed sales and inventory data to forecast demand and adjust stock levels accordingly.
- Oman and Qatar Region
Professional Experience Manager
Tanishq Jewelry
01.2019 - 01.2021
- Led a team of 20 employees, focusing on sales performance, customer service, and operational efficiency.
- Increased sales by 18% through strategic product placement and promotional campaigns.
- Ensured smooth daily operations, including inventory management, store audits, and employee scheduling.
- Developed and implemented customer engagement strategies that boosted repeat business by 15%.
- Trained and mentored staff in product knowledge, sales techniques, and customer service.
Retail Sales Officer
Manepaly Jewelers
02.2014 - 01.2018
Retail Sales Officer
Forever Fine Jewelry
05.2009 - 11.2013
Education
S.S.C -
Vidhya Dhaini high school
Intermediate -
Jyothi PU College
BCom -
Osmania University
Skills
- Team Leadership & Management
- Sales Strategy & Execution
- Customer Relationship Management
- Inventory & Supply Chain Management
- Product Knowledge (Luxury Jewelry)
- Performance Optimization
- Retail Operations
- Staff Training & Development
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
Languages
English
Telugu
Hindi
Technical Qualifications
MS DOS, Windows 7, Windows XP, MS Office
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Arogaiah
- Date of Birth: 06/10/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Area Operations Manager (AOM)
Kisna HK Group
01.2025 - Current
Cluster Manager
Caratlane by Tanishq
08.2023 - 01.2025
Retail Stock Manager
Malabar Diamonds
01.2021 - 01.2023
Professional Experience Manager
Tanishq Jewelry
01.2019 - 01.2021
Retail Sales Officer
Manepaly Jewelers
02.2014 - 01.2018
Retail Sales Officer
Forever Fine Jewelry
05.2009 - 11.2013
Intermediate -
Jyothi PU College
BCom -
Osmania University
S.S.C -
Vidhya Dhaini high school