Summary
Overview
Work History
Education
Skills
Interests
Timeline
TruckDriver
Madhu K

Madhu K

Bengaluru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
8
8
Languages

Work History

Team Leader

KSONYS FINANCIAL CONSULTANT PRIVATE LIMITED
Bengaluru
10.2022 - 08.2023
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Mentored and guided employees to foster proper completion of assigned duties.

Project Coordinator

Deluxe Entertainment Services India Private Limited
Bangalore
09.2019 - 08.2022
  • As a project coordinator, one of the major responsibilities will be to ensure that proper guidelines are given to internal/external teams based on the client projects and work requests.
  • Ensure that the correct time frame is requested based on the type and size of the projects
  • Setting up time schedules for every step of the project in alignment with the client provided deadlines.
  • Supervised multiple projects from start through delivery by prioritizing needs and delegating assignments.
  • Responded to requests for information on materials to inquiring parties.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Senior Customer Support Executive

CAPITA INDIA PRIVATE LIMITED
Bengaluru
09.2014 - 07.2019
  • Bill the customer accurately with the support of system software like SAP ISU, SAP CRM, Ecoes
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Interactive Social Media Advisor

24/7 Ai
Bengaluru
09.2011 - 10.2012
  • Worked in Sears web chat process
  • Efficiently handled customer queries, which includes international and B2B customers
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Represented company and brand while responding to social media inquiries.

Education

Bachelor Of Commerce - Accounting And Business Management

Gitam University
Bengaluru
01.2016 - 12.2019

Pre Degree - Commerce

Vijaya Pre University
Bengaluru
06.2007 - 06.2009

Skills

Teambuilding

Teamwork and Collaboration

Analytical and Critical Thinking

Problem-Solving

Decision-Making

Self-Motivated

Planning and Coordination

Excellent Communication

Interests

Rescuing and fostering street dogs and other animals as and when required, dancing and watching anime

Timeline

Team Leader

KSONYS FINANCIAL CONSULTANT PRIVATE LIMITED
10.2022 - 08.2023

Project Coordinator

Deluxe Entertainment Services India Private Limited
09.2019 - 08.2022

Bachelor Of Commerce - Accounting And Business Management

Gitam University
01.2016 - 12.2019

Senior Customer Support Executive

CAPITA INDIA PRIVATE LIMITED
09.2014 - 07.2019

Interactive Social Media Advisor

24/7 Ai
09.2011 - 10.2012

Pre Degree - Commerce

Vijaya Pre University
06.2007 - 06.2009
Madhu K