Rescuing and fostering street dogs and other animals as and when required, dancing and watching anime
Madhu K
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
8
8
Languages
Work History
Team Leader
KSONYS FINANCIAL CONSULTANT PRIVATE LIMITED
Bengaluru
10.2022 - 08.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Project Coordinator
Deluxe Entertainment Services India Private Limited
Bangalore
09.2019 - 08.2022
- As a project coordinator, one of the major responsibilities will be to ensure that proper guidelines are given to internal/external teams based on the client projects and work requests.
- Ensure that the correct time frame is requested based on the type and size of the projects
- Setting up time schedules for every step of the project in alignment with the client provided deadlines.
- Supervised multiple projects from start through delivery by prioritizing needs and delegating assignments.
- Responded to requests for information on materials to inquiring parties.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Senior Customer Support Executive
CAPITA INDIA PRIVATE LIMITED
Bengaluru
09.2014 - 07.2019
- Bill the customer accurately with the support of system software like SAP ISU, SAP CRM, Ecoes
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Interactive Social Media Advisor
24/7 Ai
Bengaluru
09.2011 - 10.2012
- Worked in Sears web chat process
- Efficiently handled customer queries, which includes international and B2B customers
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Represented company and brand while responding to social media inquiries.
Education
Bachelor Of Commerce - Accounting And Business Management
Gitam University
Bengaluru 01.2016 - 12.2019
Pre Degree - Commerce
Vijaya Pre University
Bengaluru 06.2007 - 06.2009
Skills
Teambuilding
Teamwork and Collaboration
Analytical and Critical Thinking
Problem-Solving
Decision-Making
Self-Motivated
Planning and Coordination
Excellent Communication
Interests
Timeline
Team Leader
KSONYS FINANCIAL CONSULTANT PRIVATE LIMITED
10.2022 - 08.2023
Project Coordinator
Deluxe Entertainment Services India Private Limited
09.2019 - 08.2022
Bachelor Of Commerce - Accounting And Business Management
Gitam University
01.2016 - 12.2019
Senior Customer Support Executive
CAPITA INDIA PRIVATE LIMITED
09.2014 - 07.2019
Interactive Social Media Advisor
24/7 Ai
09.2011 - 10.2012
Pre Degree - Commerce
Vijaya Pre University
06.2007 - 06.2009