Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Websites
Personal Information
Timeline
Generic
Madhu Singh

Madhu Singh

Noida,UP

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

CRM Manager

CBS International Projects private limited
Noida
06.2024 - Current
  • Maintained and updated customer relationship management software to ensure accuracy of customer information.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.

CRM Manager

Parx laureate buildwell pvt Ltd.
Noida
08.2023 - 06.2024
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Supported sales team members to drive growth and development.
  • Provided regular updates to senior management on CRM strategy effectiveness and customer insights.

Assistant Manager

Gaursons india private limited
Noida
06.2022 - 08.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.

Sr Executive

supertech limited
Noida
03.2019 - 06.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Maintained and updated customer relationship management software to ensure accuracy of customer information.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Trainee

Shipping Corporation of India
Mumbai
09.2017 - 12.2018
  • Trainee deck officer
  • Conducted routine inspections of vessel systems, equipment, and machinery.
  • Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair.
  • Loaded or unloaded materials, vehicles or passengers from vessels.
  • Monitored communications from shore-based personnel to ensure safe passage through hazardous waters.
  • Provided guidance in resolving conflicts between crew members when necessary.
  • Maintained government-issued certifications.
  • Checked oil levels and monitored equipment to regularly oil and lubricate for smooth functioning.
  • Lubricated machinery, equipment or engine parts.
  • Chipped and cleaned rust spots on decks, superstructures or sides of ships.

Education

Diploma - Diploma in Nautical Science

Shipping Corporation of India (MTI)
Mumbai
08-2017

B.Com - Commerce

Swami Vivekananda University
Sagar, M.P.
05-2016

12th - Science Education

BLDDR Inter Collage
Ballia, Uttar Pradesh, India
05-2013

High School - Science

Sunbeam Academy
Varanasi
05-2009

Skills

  • Customer support
  • Continuous improvement
  • Data confidentiality
  • Objection handling
  • Problem-solving
  • Communication skills

Additional Information

Experience

8 years

Languages

English
First Language
Hindi
Proficient (C2)
C2

Websites

Personal Information

Father Name- Late Shri. Birendra Kumar singh

Mother Name- Mrs. Urmila Singh

DOB-                 23.07.1995

Address-           Noida, Sector -105

Timeline

CRM Manager

CBS International Projects private limited
06.2024 - Current

CRM Manager

Parx laureate buildwell pvt Ltd.
08.2023 - 06.2024

Assistant Manager

Gaursons india private limited
06.2022 - 08.2023

Sr Executive

supertech limited
03.2019 - 06.2022

Trainee

Shipping Corporation of India
09.2017 - 12.2018

Diploma - Diploma in Nautical Science

Shipping Corporation of India (MTI)

B.Com - Commerce

Swami Vivekananda University

12th - Science Education

BLDDR Inter Collage

High School - Science

Sunbeam Academy

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Madhu Singh