Madhumitha Malarvannan
Chennai
Summary
Technical Writer with extensive experience in Zoho finance products, including Zoho Books, Zoho Expense, and Zoho Inventory. Expertise in developing user guides, FAQs, and API documentation for diverse international markets. Proficient in Markdown, HTML, XML, and version control with Git and Visual Studio. Strong collaboration skills with developers and product teams to ensure clarity and compliance in documentation.
Overview
2
2
years of professional experience
Work History
Technical Writer
Zoho Corporation
Chennai
01.2024 - Current
- Authored comprehensive user guides, FAQs, and help documentation for Zoho Books, improving usability, and reducing support queries.
- Developed content for international editions of Zoho Books, including India, Australia, France, Saudi Arabia, the UK, Germany, Kenya, the GCC, and South Africa, ensuring compliance with regional requirements.
- Collaborated with developers to translate complex product features into clear, user-facing documentation, increasing customer understanding and satisfaction.
- Edited and proofread technical documents for accuracy, clarity, and consistency, enhancing overall documentation quality.
- Published and maintained content using Visual Studio with Git, streamlining version control and release management.
- Compiled and distributed monthly "What’s New" updates, keeping users informed about product releases, feature improvements, and actively addressing forum feedback.
- Trained staff on technical writing best practices, raising team documentation standards.
- Possess in-depth knowledge of multiple Zoho finance products, including Zoho Books, Zoho Expense, and Zoho Inventory.
Education
Bachelor of Engineering - Computer And Communication Engineering
Sri Sairam Institute of Technology
04-2024
Skills
- Version control and documentation
- Technical writing and editing
- Zoho finance applications
- HTML and XML proficiency
- Content strategy
- User manual maintenance
- API documentation
- Accounting and tax standards
- SEO best practices
- Markdown language
Affiliations
- Avid public speaker, participated in and won multiple competitions
- Creative writer and poet focused on producing impactful content
- Enjoy reading classic literature, exploring cultures, and traveling
Timeline
Technical Writer
Zoho Corporation
01.2024 - Current
Bachelor of Engineering - Computer And Communication Engineering
Sri Sairam Institute of Technology
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