Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Madhumitha Malarvannan

Madhumitha Malarvannan

Chennai

Summary

Technical Writer with extensive experience in Zoho finance products, including Zoho Books, Zoho Expense, and Zoho Inventory. Expertise in developing user guides, FAQs, and API documentation for diverse international markets. Proficient in Markdown, HTML, XML, and version control with Git and Visual Studio. Strong collaboration skills with developers and product teams to ensure clarity and compliance in documentation.

Overview

2
2
years of professional experience

Work History

Technical Writer

Zoho Corporation
Chennai
01.2024 - Current
  • Authored comprehensive user guides, FAQs, and help documentation for Zoho Books, improving usability, and reducing support queries.
  • Developed content for international editions of Zoho Books, including India, Australia, France, Saudi Arabia, the UK, Germany, Kenya, the GCC, and South Africa, ensuring compliance with regional requirements.
  • Collaborated with developers to translate complex product features into clear, user-facing documentation, increasing customer understanding and satisfaction.
  • Edited and proofread technical documents for accuracy, clarity, and consistency, enhancing overall documentation quality.
  • Published and maintained content using Visual Studio with Git, streamlining version control and release management.
  • Compiled and distributed monthly "What’s New" updates, keeping users informed about product releases, feature improvements, and actively addressing forum feedback.
  • Trained staff on technical writing best practices, raising team documentation standards.
  • Possess in-depth knowledge of multiple Zoho finance products, including Zoho Books, Zoho Expense, and Zoho Inventory.

Education

Bachelor of Engineering - Computer And Communication Engineering

Sri Sairam Institute of Technology
04-2024

Skills

  • Version control and documentation
  • Technical writing and editing
  • Zoho finance applications
  • HTML and XML proficiency
  • Content strategy
  • User manual maintenance
  • API documentation
  • Accounting and tax standards
  • SEO best practices
  • Markdown language

Affiliations

  • Avid public speaker, participated in and won multiple competitions
  • Creative writer and poet focused on producing impactful content
  • Enjoy reading classic literature, exploring cultures, and traveling

Timeline

Technical Writer

Zoho Corporation
01.2024 - Current

Bachelor of Engineering - Computer And Communication Engineering

Sri Sairam Institute of Technology
Madhumitha Malarvannan