Madhur Palta
Ludhiana
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Relationship Manager Agri
A U Small Finance Bank Limited
12.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new clients while providing high level of expertise.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
BBG Working Capital- RM
HDFC Bank Ltd
08.2022 - 12.2023
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Managing a Portfolio of 150 Cr of HNW Clients along with acquisition and enhancement of the Portfolio.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Utilized financial software to prepare consolidated financial statements.
- Reviewed and analyzed loan procedures.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
CBG -RM
Axis Bank Limited
09.2021 - 08.2022
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Overcame objections with expert knowledge of services and persuasive communication skills.
- Established contract parameters and finalized paperwork to cement relationships.
- Acquisition of New Clients through references or Open Market
- Assessed customer personal banking and credit card needs and integrated marketing promotions and programs in customer conversations.
CARM
HDFC Bank
09.2019 - 08.2021
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Managed portfolio of 160 high net worth (HNW) clients with base of 4 crore
- Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than 1 cr. in Portfolio enhancement
- Assessed client satisfaction throughout credit management process by soliciting customer feedback .
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
EC- BDM
IndusInd Bank Ltd
01.2019 - 08.2019
- Connected with account representatives to promote bank products
- Achieved individual and branch targets on consistent basis
- Built and deepened long-term relationships with customers
- Offered competitive commercial banking solutions and retail financing options
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Presented new and additional products and services to existing customers
Sales Officer - Current Account
ICICI Bank Ltd
06.2017 - 12.2018
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches .
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Sold and cross-sold bank products to new and existing customers
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Education
Bachelor Of Commerce - Commerce
Panjab University
04.2012 - 04.2015
+2 - Commerce
Sacred Heart Convent School,Sector 39
04.2011 - 03.2012
10th - General
Sacred Heart Convent School, Sector 39
04.2009 - 03.2010
Skills
Teambuilding
Languages
Advanced,5,Advanced,5,Advanced,5
Timeline
Relationship Manager Agri
A U Small Finance Bank Limited
12.2023 - Current
BBG Working Capital- RM
HDFC Bank Ltd
08.2022 - 12.2023
CBG -RM
Axis Bank Limited
09.2021 - 08.2022
CARM
HDFC Bank
09.2019 - 08.2021
EC- BDM
IndusInd Bank Ltd
01.2019 - 08.2019
Sales Officer - Current Account
ICICI Bank Ltd
06.2017 - 12.2018
Bachelor Of Commerce - Commerce
Panjab University
04.2012 - 04.2015
+2 - Commerce
Sacred Heart Convent School,Sector 39
04.2011 - 03.2012
10th - General
Sacred Heart Convent School, Sector 39
04.2009 - 03.2010
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