MADHURI JAVANGULA

Key Responsibilities:

• Authorisation & Operations Control
• Authorising daily branch transactions including account operations, cash/non-cash transactions, and customer requests as per bank policies.
• Ensuring strict adherence to RBI guidelines, internal audit norms, and compliance standards.
• Monitoring suspicious transactions and ensuring AML/KYC compliance.
• Customer Service & Relationship Management
• Handling high-value and managed customer portfolios with focus on service excellence.
• Acting as a single point of contact for resolving escalations and critical service issues.
• Ensuring superior customer experience and quick turnaround time (TAT).
• Branch Operations Management
• Supervising day-to-day branch operations and ensuring smooth functioning.
• Maintaining portfolio hygiene: Re-KYC, PAN updates, contact details, and documentation.
• Coordinating with internal departments for seamless service delivery.
• Audit & Risk Management
• Supporting internal/external audits and ensuring zero audit observations.
• Ensuring adherence to operational risk frameworks and minimizing process deviations.
• Sales & Business Contribution
• Driving cross-selling of banking products such as CASA, FD, Insurance, and Loans.
• Generating business through walk-in customers and referrals.
• Supporting Relationship Managers in achieving portfolio targets.

• address and fulfill needs of all managed customers at branch and assist rms with handling managed customer portfolios.
• specialized resource to effectively resolve customer queries, service requirements, product adjustments, etc. to uphold primary banking standards for managed customers.
• Engaging multiple departments to satisfy client service needs and resolving escalations for managed customers.
• maintaining portfolio integrity via profile updates, KYC completion, PAN updates, and contact information revisions, addressing central triggers/customer service initiatives.
• Enhanced branch sales performance by leveraging inbound interactions effectively. Promoted products and services through active customer engagement in the lobby. Strengthened customer relationships using references to stimulate sales growth.
• Advanced to personal banker authoriser position from personal banker welcome desk in April 2024.

• Need to co-ordinate with all the bank team including sales and non-sales team to get the insurance business.
• Update the contests and targets to all the bank team.
• Login all the proposals with zero % rejection.
• Need to attend the lobby calls as well as outstation calls to get more business to achieve the branch target.
• Need to Conduct Product Training Sessions on Monthly basis.
• Achievements:
• Recognised as Top CAM for sourcing of Big Tickets from HNI Clients across Up country, in AP.
• On Performance Base Recently Promoted as Corporate Agency Manager from SDM.
• Being a Senior Employee in the System taking additional Responsibilities like Training the New Joiners about the Channel Structure and about the Industry Updates on Time to Time.