Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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MD SHAHBAZ KHAN

MD SHAHBAZ KHAN

BRANCH MANAGER
Patna

Summary

Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Dynamic and attentive Job Title specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Personable New Accounts Representative with Number years' experience in Industry. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

PERSONAL BANKER AUTHORISER

HDFC BANK LTD
PATNA
07.2019 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Maintained customer records and updated account information.
  • Provided customers with additional information regarding account services.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Responded to customer inquiries regarding new accounts and account services.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.

Branch Sales Manager

AXIS BANK LTD
PATNA
11.2013 - 07.2019
  • Managed branch sales, customer service, finances and recordkeeping.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
  • Set pricing strategy and discount rates.
  • Interviewed, hired and developed team of Number.
  • Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

GRADUATION - COMMERCE

PATNA UNIVERSITY
PATNA
04.2009 - 03.2012

+2 - SCIENCE

BIHAR SECONDARY EXAMINATION BOARD
PATNA
04.2006 - 03.2008

10th - All SUBJECTS

BIHAR SECONDARY EXAMINATION BOARD
PATNA
04.2005 - 03.2006

Skills

Financial product knowledge

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PERSONAL BANKER AUTHORISER

HDFC BANK LTD
07.2019 - Current

Branch Sales Manager

AXIS BANK LTD
11.2013 - 07.2019

GRADUATION - COMMERCE

PATNA UNIVERSITY
04.2009 - 03.2012

+2 - SCIENCE

BIHAR SECONDARY EXAMINATION BOARD
04.2006 - 03.2008

10th - All SUBJECTS

BIHAR SECONDARY EXAMINATION BOARD
04.2005 - 03.2006
MD SHAHBAZ KHANBRANCH MANAGER