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Highly motivated and experienced banking professional with 5 years of experience in the banking industry. Possess a proven track record of providing financial services and advice to customers, managing portfolios, and providing solutions to challenging situations. Possess a strong work ethic, excellent interpersonal and communication skills, and the ability to work well in a team environment.

Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Dynamic and attentive Job Title specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Personable New Accounts Representative with Number years' experience in Industry. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.

With 11 years of experience in Retail Banking Liabilities Operations, I have successfully managed all banking operations, queries, and escalations. My extensive knowledge of AML and KYC norms enables effective communication with internal and external auditors and inspectors to ensure compliance with statutory norms and the bank's policies. I have a proven track record of conducting internal audits in line with RBI guidelines. Expertise includes account opening, outward clearing, branch operations, teller operations, and managing legal notices. Proficient in conducting internal and RBI audits while adhering to AML/KYC guidelines and improving due diligence. Skilled in generating MIS reports.

Banking professional with over 8.5 years of expertise in operations, sales, and business development. Currently employed as a Personal Banker – Authoriser at HDFC Bank Ltd, focusing on branch operations, compliance, and customer service excellence. Demonstrated ability to manage portfolios effectively and improve operational efficiency.
demonstrated capability to improve customer satisfaction, maintain regulatory standards, and foster business expansion through cross-selling and relationship management.

Mukta Ghongde

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Personal Banker Authoriser

Branch Development Manager

Education

MBA - MBA Finance

Bachelor of Science - BCA

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Personal Banker Authoriser

Branch Development Manager

MBA - MBA Finance

Bachelor of Science - BCA

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