Madhuri M M
Subject Matter Expert
Bengaluru,KA
Summary
Adept at strategic thinking and training, I leveraged these skills at Australia and New Zealand Banking Group to mentor staff, streamline processes, and exceed quality standards. My expertise in Advanced Excel and fostering interpersonal relationships significantly enhanced team efficiency and project delivery, embodying a commitment to continuous improvement and reliability.
Overview
5
5
years of professional experience
2
2
Certifications
Education
ACCA, Diploma in IFR -
Association of Chartered Certified Accountants
04.2001 -
MBA - Finance
PES University
Bengaluru, India 04.2001 -
Bachelor of Commerce -
Sri Bhagawan Mahaveer Jain College
Bengaluru, India 04.2001 -
Work History
Subject Matter Expert
Australia and New Zealand Banking Group
08.2023 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Optimized subject matter content by conducting extensive research and incorporating industry trends
- Installed, configured, and monitored new system features based on user needs.
- Serving as go-to expert for resolving escalations, enabling smoother business.
Senior Analyst
Australia and New Zealand Banking Group
02.2022 - 08.2023
- Developed effective training materials for diverse audiences, resulting in improved skill sets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Mentored junior team members, contributing to their professional growth and development.
- Fostered culture of continuous improvement, identifying and implementing process optimizations.
- Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
- Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Planned and Organized Daily work scheduled using ASW, ensuring efficient task allocation and productivity
Analyst
Australia and New Zealand Banking Group
08.2020 - 02.2022
- Consistently met and exceeded quality standards with Zero errors
Accomplishments
- Recognized as Best Employee of the department for the year FY 2023-2024 and Awarded as star performer in 2021-2022
- Automated Manual procedures in the process using excel tool, which helped to reduce team's error rate by 90% and increase output by 15%
- Played a key role in transitioning HLIP process from Australia to Bangalore, ensuring seamless migration of documents and transfer process knowledge
- Proposed and advocated for switching to a more cost effective application that provided enhanced data insight which saved 1000AUD to the company
Skills
Training and mentoring
Strategic thinking
Interpersonal Skills
Strong analytical skills
Advanced Excel and MS Office
Reliability
Certification
NSE, Financial Markets: A Beginner's Module - 96%
Timeline
Subject Matter Expert
Australia and New Zealand Banking Group
08.2023 - Current
Senior Analyst
Australia and New Zealand Banking Group
02.2022 - 08.2023
Analyst
Australia and New Zealand Banking Group
08.2020 - 02.2022
ACCA, Diploma in IFR -
Association of Chartered Certified Accountants
04.2001 -
MBA - Finance
PES University
04.2001 -
Bachelor of Commerce -
Sri Bhagawan Mahaveer Jain College
04.2001 -