Madhvi Sharma
Delhi
Summary
Dynamic management professional with over 8 years of experience in fast-paced environments, excelling in key accounts management, retail operations, and business development. Possesses international experience and a proven track record in implementing best practices to drive organizational success.
Overview
10
10
years of professional experience
Work History
Deputy Manager - Programme Promotion
Info Edge India LTD. (IIMJOBS/HIRIST)
09.2023 - Current
- Implemented result-oriented strategies for marketing campaigns and client engagement on application.
- Conferred with Clients each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Oversaw daily operations of department, ensuring maximum productivity and adherence to company policies.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Identified areas for improvement within department, implementing strategic initiatives to address gaps in performance or resources.
Shift Manager
Pizza hut - FMI International Inc.
09.2022 - 08.2023
- Managing overall sales and operations of store while handling POS system and order processing.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Senior Executive - Operations
Info Edge India LTD. (IIMJOBS/HIRIST)
07.2017 - 01.2022
- Conducting audit of 200+ job postings on time before going live along with ensuring the quality of the audited postings.
- Ensuring adherence to internal quality guidelines and checklist to identify deviations and making refinements.
- Streamlined operations to maximize business efficiency and profits.
- Inter Department Coordinating.
Senior Executive - Operation Excellence
Gold VIP Technology Solutions
10.2015 - 07.2017
- Conducted regular quality checks for customer support department and successfully implementation of necessary changes.
- Defined the processes for support team for better productivity and results.
- Managed backend operations and key/enterprise accounts of company while ensuring seamless payment gateway handling.
- Successfully acquired and onboarded new clients while providing comprehensive training to enhance client satisfaction.
Business Development Executive
Ambience Water Solutions
01.2015 - 09.2015
- Acquired new investors for the franchising and distributorships via business events and primary search.
- Successfully closed 2 deals for the company.
Education
Post Graduate Diploma in Management - Supply Chain Management - Global
Conestoga College
Canada08.2023
Post Graduate Program in Management - Marketing
ICFAI University
Gurgaon, India05.2015
BBA - Computer Aided Management
GuruGobind Singh Indraprastha University
Delhi, India05.2013
Skills
- Decision-making capabilities
- Operations Management
- Client relationship Management
- Category Management
- Account Management
- Process Excellence
- Client Management
- Client Services
- Project Management
Timeline
Deputy Manager - Programme Promotion
Info Edge India LTD. (IIMJOBS/HIRIST)
09.2023 - Current
Shift Manager
Pizza hut - FMI International Inc.
09.2022 - 08.2023
Senior Executive - Operations
Info Edge India LTD. (IIMJOBS/HIRIST)
07.2017 - 01.2022
Senior Executive - Operation Excellence
Gold VIP Technology Solutions
10.2015 - 07.2017
Business Development Executive
Ambience Water Solutions
01.2015 - 09.2015
Post Graduate Diploma in Management - Supply Chain Management - Global
Conestoga College
Post Graduate Program in Management - Marketing
ICFAI University
BBA - Computer Aided Management
GuruGobind Singh Indraprastha University
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