Madishetti Ganadeep
Hyderabad
Summary
professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
7
7
years of professional experience
Work History
Analyst
ISpace Software Solutions India Pvt Ltd
Hyderabad
03.2021 - Current
- I will be conducting eligibility and benefits verification for patients who have appointments for the next three days. I will maintain strict patient confidentiality in line with HIPAA regulations and provide excellent customer service to patients, insurance representatives, and colleagues.
I supervised a team of process associates to improve accountability, develop professional skills, and enhance efficiency.
I will ensure progress against the project management team's objectives and adhere to overall project timelines, while also meeting SLAs promptly. - Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
Customer Care Executive
CONNEQT Business Solutions Limited
Hyderabad
02.2020 - 03.2021
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Developed and maintained relationships with customers to ensure their satisfaction.
Knowledge Management Team
Karvy digikonnect
Hyderabad
08.2017 - 10.2019
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Education
Bachelor of Science - B.sc Science And Technology
MEWAR UNIVERSITY
CHITTORGARH Rajasthan05-2015
Intermediate - MPC
New Era Junior College
Hyderabad Telangana05-2012
Secondary School Certificate - SSC
St Mary High School
Hyderabad Telangana03-2010
Skills
- Report Preparation
- Workflow Analysis
- Trend modeling
- Root Cause Analysis
- Issue Identification
- Audit Support
- MS Excel
Languages
Telugu
First Language
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2
Accomplishments
- I received a pan India to perform as a customer care executive
- Promoted as Analyst (Acting Team Lead)
- Promoted as a level-2 Retention executive in Qconneqt business solution.
- Promoted as a KMT (Knowledge management team) in Karvy DigiKonnect Limited as L2.
Affiliations
Listening to Music, writing scripts.
References
References available upon request.
Timeline
Analyst
ISpace Software Solutions India Pvt Ltd
03.2021 - Current
Customer Care Executive
CONNEQT Business Solutions Limited
02.2020 - 03.2021
Knowledge Management Team
Karvy digikonnect
08.2017 - 10.2019
Bachelor of Science - B.sc Science And Technology
MEWAR UNIVERSITY
Intermediate - MPC
New Era Junior College
Secondary School Certificate - SSC
St Mary High School
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