Mahendran M
Summary
To obtain a challenging role in a dynamic organization where I can apply my 5+ years of experience in managing operations, guiding teams, and improving processes. I aim to contribute to the organization's growth while embracing opportunities to learn and take on new challenges. I am passionate about bringing innovative ideas to the table and consistently delivering high-quality outcomes that align with business objectives
Overview
6
6
years of professional experience
Work History
Deputy Manager
Edme Insurance Brokers Ltd
01.2024 - Current
- Handling customer grievances and escalations.
- Maintaining a professional relationship with top insurance companies and addressing their requirements and queries.
- Experience in providing training and development to teams.
- Actively pitched in and tested multiple IT development for the betterment of the program – Integration of New insurance company, 64VB locking, APD, monitoring the overall stability and issues.
Assistant Manager
Edme Insurance Brokers Ltd
06.2019 - 01.2024
- Been a part of operations team, coordinating with Insurance Companies, Relationship Managers, Zonal Heads and OEM (Royal Enfield) – Pan India.
- Handled higher order operational queries, providing timely response and closure to each of the queries.
- Handled mParivahan related queries and resolving them in a timely manner.
- Handled QMS related developments and queries.
Education
MBA - FINANCE & MARKETING
PANIMALAR ENGINEERING COLLEGE
Chennai, India05-2019
Bachelor in Commerce - Corporate Secretaryship
R.K.M. Vivekananda College
Chennai, India05-2015
Skills
- Time Management
- Good Interpersonal and Communication Skill
- Teamwork
- Ability to grasp concepts quickly
- Efficient skills in Excel and Power Point
Accomplishments
- Presented with the “Out of the box thinking “award for my significant contribution to the retail operations team during Q2 in FY 21 – 22.
- Presented with the “Outstanding Performance “award for my significant contribution to the retail operations team during Q1 in FY 22-23.
Key Strengths
- Tally. ERP 9 - Genesis House of Accounts, Chennai.
- Computer Hardware and Networking - MSME, Chennai.
- Income Tax Practitioner – MSME, Chennai
- GST Practitioner – MSME, Chennai.
- Financial Accounting Expert – Tally Prime – MSME, Chennai.
- English Typing (Junior and Senior Grade)
- Hindi Typing (Junior Grade)
Languages Known
English
Hindi
Tamil
Timeline
Deputy Manager
Edme Insurance Brokers Ltd
01.2024 - Current
Assistant Manager
Edme Insurance Brokers Ltd
06.2019 - 01.2024
MBA - FINANCE & MARKETING
PANIMALAR ENGINEERING COLLEGE
Bachelor in Commerce - Corporate Secretaryship
R.K.M. Vivekananda College
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