Summary

Overview

Work History

Education

Skills

Timeline

Mahesh Gupta

Verification Specialist

Mumbai

Summary

Dynamic operations leader with a proven track record at Sterling Information Resources, excelling in process documentation and workflow design. Adept at fostering collaboration and driving innovation, I enhance operational efficiency while mentoring teams. Skilled in background checking and committed to customer focus, I deliver impactful solutions that streamline processes and elevate service quality.

Overview

years of professional experience

Languages

Work History

Process Leader - APAC Region: Verifications

Sterling Information Resources India Private Ltd

03.2016 - Current

Created detailed documentation of processes, allowing for easy replication across various teams within the organization.
Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
Mentored junior team members in proper procedures, fostering a culture of continuous learning within the organization.
Facilitated communication between departments to promote collaboration on shared goals and streamline decision-making processes.
Streamlined workflow for increased productivity through regular process evaluations and adjustments.
Implemented best practices in process management, leading to significant improvements in overall operational efficiency.
Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in process management techniques.
Led root cause analysis efforts to address issues within the production process, identifying corrective actions for long-term resolution.

Customer Verifications - Mortgages

Firstsource Solutions Pvt.Ltd

05.2013 - 02.2016

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Resolved problems, improved operations and provided exceptional service.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sales and Marketing Representative

Invida India Private Limited

04.2011 - 02.2012

Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
Built local sales and marketing plan for each targeted district within defined territory.
Followed through with leads to close sales over phone, in office and during external consumer engagements.
Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.

Call Executive - ICICI Bank Loan Recovery

Intelenet Global Services

07.2009 - 10.2010

Enhanced customer satisfaction by streamlining communication channels and improving response times.
Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Co ordination with Clients and agencies.
Collect Payments from the customers on calls
Attending Inbound Calls

Education

No Degree - Science

Central Railway Junior Employees College

Mumbai

04.2001 -

Skills

Operations management

Customer focus

Innovation and creativity

Process documentation

Workflow design

Business process mapping

Verification product expert

Background checking

Teamwork and collaboration