Mahesh Gupta
Verification Specialist
Mumbai
Summary
Dynamic operations leader with a proven track record at Sterling Information Resources, excelling in process documentation and workflow design. Adept at fostering collaboration and driving innovation, I enhance operational efficiency while mentoring teams. Skilled in background checking and committed to customer focus, I deliver impactful solutions that streamline processes and elevate service quality.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Process Leader - APAC Region: Verifications
Sterling Information Resources India Private Ltd
03.2016 - Current
- Created detailed documentation of processes, allowing for easy replication across various teams within the organization.
- Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
- Mentored junior team members in proper procedures, fostering a culture of continuous learning within the organization.
- Facilitated communication between departments to promote collaboration on shared goals and streamline decision-making processes.
- Streamlined workflow for increased productivity through regular process evaluations and adjustments.
- Implemented best practices in process management, leading to significant improvements in overall operational efficiency.
- Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in process management techniques.
- Led root cause analysis efforts to address issues within the production process, identifying corrective actions for long-term resolution.
Customer Verifications - Mortgages
Firstsource Solutions Pvt.Ltd
05.2013 - 02.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales and Marketing Representative
Invida India Private Limited
04.2011 - 02.2012
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
Call Executive - ICICI Bank Loan Recovery
Intelenet Global Services
07.2009 - 10.2010
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Co ordination with Clients and agencies.
- Collect Payments from the customers on calls
- Attending Inbound Calls
Education
No Degree - Science
Central Railway Junior Employees College
Mumbai 04.2001 -
Skills
Operations management
Timeline
Process Leader - APAC Region: Verifications
Sterling Information Resources India Private Ltd
03.2016 - Current
Customer Verifications - Mortgages
Firstsource Solutions Pvt.Ltd
05.2013 - 02.2016
Sales and Marketing Representative
Invida India Private Limited
04.2011 - 02.2012
Call Executive - ICICI Bank Loan Recovery
Intelenet Global Services
07.2009 - 10.2010
No Degree - Science
Central Railway Junior Employees College
04.2001 -