MAHESH SINGH

• Oversaw operations as Area Sales Manager at Apollo Tyres Ltd, managing six on-roll and twenty off-roll employees.
• Managed 52 direct networks, five distributors, over 22 key fleets, and two OE partners.
• Achieved the monthly business target of ₹9 crore while expanding market share across regions.
• Successfully sold all products across 13 categories, including CV, PV, SCV, and farm tyres.
• Conducted market studies and trend analyses to inform strategies based on OEM, dealer, and end-user data.
• Enhanced market share by cultivating existing networks and establishing new ones according to market demands.
• Implemented profitability measures for business partners to foster mutual growth and increased sales.
• Executed customer value management through technical surveys, including mileage and aesthetics assessments.

• Executed product merchandising in retail outlets to ensure optimal shelf visibility and brand presence for Coca-Cola products.
• Maintained store displays, stock levels, and promotional materials in line with company standards and marketing plans.
• Built strong relationships with store managers and key retail staff to drive sales and secure additional product placement opportunities.
• Monitored inventory levels and coordinated with distribution teams to prevent out-of-stock situations and overstocking.
• Collected and reported on market trends, competitor activity, and consumer feedback to support regional sales strategies.
• Ensured compliance with Coca-Cola’s brand guidelines and quality assurance standards in all merchandising activities.

Key Achievements:

• Consistently met or exceeded sales and display targets across assigned stores.
• Improved product visibility and turnover rate in high-volume retail locations by optimizing shelf layouts.

• Managed end-to-end customer service operations, ensuring high levels of satisfaction throughout the vehicle servicing and sales lifecycle.
• Supervised a team of customer service executives and front-desk staff to deliver prompt, courteous, and efficient service.
• Handled customer complaints and escalations professionally, working closely with service advisors, and technicians to resolve issues.
• Monitored and improved customer feedback scores (CSI – Customer Satisfaction Index) through regular follow-ups and quality checks.
• Coordinated service appointment scheduling, vehicle delivery timelines, and post-service follow-up calls.
• Maintained accurate customer records using dealership CRM software, and ensured proper documentation for every service visit.
• Developed and implemented customer retention strategies, including loyalty programs, service reminders, and promotional offers.

Key Achievements:

• Improved customer satisfaction score by 21% over a 6-month period through streamlined communication and issue resolution.
• Successfully trained and onboarded new team members, enhancing service consistency and team productivity.