Mahesh Babu R
SITE RELIABILITY ENGINEER
Bangalore
Summary
Site Reliability Engineer with 4+ years of experience supporting production‑critical systems in the utility and enterprise domain, currently working at Itron.
• Strong experience in system reliability, monitoring, incident management, and automation, focused on maintaining high availability and stability of large‑scale environments.
• Zabbix Certified Monitoring Specialist, with hands‑on experience in:
- Proactive monitoring of infrastructure and applications
- Alert analysis, threshold tuning, and incident triage
- Monitoring system resources, services, SQL jobs, licenses, and certificates
• Experienced in incident response and root cause analysis (RCA), driving preventive actions to reduce repeat incidents and MTTR.
• Hands‑on with PowerShell automation to streamline SRE operations, including service validation, SQL Server Agent job execution, and post‑maintenance health checks.
• Strong background in Microsoft SQL Server, including job monitoring, failure troubleshooting, and recovery.
• Experience handling Fixed Network and database certificate renewals, ensuring SOP‑driven execution and minimal impact on production systems.
• Supporting Fixed Network Director (FND) and head‑end systems, including meter imports, ship file imports, and license monitoring.
• Solid understanding of change management, production safety, and documentation, with experience maintaining SOPs and runbooks.
• Prior experience at Cognizant Technology Solutions as an L2 Production Support Engineer, working with ITIL‑based processes and SLA‑driven environments.
• Passionate about Site Reliability Engineering, automation, and continuous improvement.
🔹 KeywordsSite Reliability Engineering | Zabbix | Monitoring | Incident Management | RCA | PowerShell | SQL Server | Production Support | Reliability
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Site Reliability Engineer
ITRON INDIA PVT LTD
Bangalore
07.2021 - Current
- Managing the organization monitoring systems like servers, DB's, services etc..
- Monitoring network performances and resolving the network outages.
- Troubleshooting and resolving technical issues.
- Escalating complex issues to senior level.
- Documenting with ticketing tool and following standard procedures.
- working with Microsoft azure environments and Active Directory.
- Creating and renewing SSL certificates for customised applications using cloud servers and renewing certificates for clients before expiry.
- Planning and implementation of user's account security rights and restrictions in Active Directory.
- Creating, Updating and maintaining documentation associated with processed and procedures such as SOP's and Runbooks.
- Monitoring the tools such as Solarwinds, Monolith and Zabbix.
- Importing of shipment files in respective applications of the client.
- Handling access requests of clients and organization internal people.
- Key role in Load control system. ( its a load shed requested by clients based on temperature in their location).
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore
10.2019 - 04.2021
- Managing master data, including creation, updates, and deletion.
- Managing users and user roles.
- Provide quality assurance of imported data, working with quality assurance analysts if necessary.
- Analysing the data based on the request (ex: Create, read, info)
Education
Pre-university - PCMC
MS Ramaiah PU College
Mathikere, Bangalore 06.2014 - 05.2016
Bachelor of Computer Applications - Computer Science
St Claret College
Jalahalli, Bangalore 06.2016 - 07.2019
Brief information about me
- Demonstrated work prioritization skills and evidence of managing in a fast pace, changing environment
- Detail-oriented with excellent problem-solving, leadership, and decision making skills
- Have excellent communication skills with which to build relationships, trust, and respect
- Skills and Experience in Producing software products related to logging, monitoring and alerting
- Strong troubleshooting skills and systems thinking
- Demonstrate the skills required for the following certifications
- Strong communication skills with a focus on user/customer interface
Skills
Incident management
System monitoring
Capacity planning
ITIL framework
Certification
Zabbix
Timeline
Zabbix
01-2024
Site Reliability Engineer
ITRON INDIA PVT LTD
07.2021 - Current
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
10.2019 - 04.2021
Bachelor of Computer Applications - Computer Science
St Claret College
06.2016 - 07.2019
Pre-university - PCMC
MS Ramaiah PU College
06.2014 - 05.2016