Maheshwari Sanket Kurmude
Banker
Chakan Pune
Summary
Experienced Relationship Manager with 5 years of experience in business banking and branch banking operations.
Skilled in financial analysis, risk management, and customer relations.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Key Account Manager
Indusind Bank Ltd
04.2024 - Current
- Handling High Value customer book
- Addressed client questions and resolved complaints related to products, services.
- Identified new business opportunities and leads for key clients.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Achieved and exceeded sales targets for key accounts through effective planning and execution.
- Coordinated with the customer service and support teams to address and resolve key account issues promptly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Service Delivery Manager
Indusind Bank Ltd
01.2023 - 03.2024
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Handled posting of transactions like transfer, RTGS, NEFT and cash transactions
- Back up of Deputy Branch Manager in absence of DBM
- Handled inward outward clearing
- Handled retail forex
- Handled all locker operations
- Handled all customer queries
- Maintained confidentiality, handling sensitive information discreetly throughout all stages.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for business.
Branch Relationship Officer
Axis Bank Ltd
09.2020 - 12.2022
- Customer Service Officer.
- Handled customer queries with proper resolution.
- Cash handling in case of absence of team members.
- Inward and Outward Clearing.
- Handled queries of Auditors.
- Handled Inward/Outward mail registers, cheque return register.
- KYC Handling.
- Prepaid card funding and salary processing.
- Account Opening and Closing.
- Training customers to use technology.
- Sold minimum 1 lakh Life insurance policy every month.
- Sold 30k General insurance policy every month.
- Sold Mutual Funds and SIPs.
- Rewarded by bank for selling maximum products in a day (13+ products in a single day).
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Education
Post-Graduate Certificate - Banking Services
Manipal Acedemy of Higher Education
Banglore06.2020
Bachelor Of Engineering - E&TC
Savittibai Phule Pune University
Pune05.2017
Diploma - E&TC
Government Polytechnic Awasari
Pune05.2014
SSC -
SSVM
Chakan 05.2011
Skills
Key account management
Certification
IRDA
Achievements
- MDRT qualified
- Domestic trips qualified for health and life insurance
Timeline
Key Account Manager
Indusind Bank Ltd
04.2024 - Current
Service Delivery Manager
Indusind Bank Ltd
01.2023 - 03.2024
Branch Relationship Officer
Axis Bank Ltd
09.2020 - 12.2022
Post-Graduate Certificate - Banking Services
Manipal Acedemy of Higher Education
Bachelor Of Engineering - E&TC
Savittibai Phule Pune University
Diploma - E&TC
Government Polytechnic Awasari
SSC -
SSVM
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