Mala Singh
Delhi
Summary
My name is Mala Singh, and I’ve accumulated more than 15 years of experience in sourcing, including 7 years specifically in technology sourcing. My enthusiasm for technology has sustained my commitment to the field over the years. During my career, I have had the opportunity to work with leading companies such as Genpact, British Telecom, Bank of America, and American International Group. Since 2017, I have been serving as Manager Sourcing at Accenture for AIG group. Lastly, I am a passionate learner with a mindset focused on continuous improvement. I ask many questions as I prefer not to make assumptions. Based on job description available on LinkedIn, the opportunity at Barclays aligns well with my career aspirations. With this role, I believe I can make significant contributions in a short period of time and gain substantial knowledge.
Overview
16
16
years of professional experience
Work History
Manager
Accenture
01.2021 - Current
- As a member of the global technology sourcing team, I oversee an addressable technology spend of $900 million and manage technology spend of $330 million
- Deal allocation for my team, deals less than $1m basis the criticality within my team
- Pipeline review with my category lead for myself and my team on weekly basis to align with category strategy and seek assistance if required to manage stakeholder or vendor expectations
- Identify potential saving opportunity list for my business and work closely with stakeholders to validate and seek their inputs/ buy in to enable resource planning
- Weekly/ fortnightly update with all stakeholders for urgent deals at a ground level to ensure we are aligned and to create transparency to avoid escalations
- Led key projects & initiatives in conjunction with Global Category Leads, business Owners and India leadership
- Lead for legal escalations/ advice for the team – we review our pipeline and share a consolidated list with all our partners like Risk, operations and Legal on monthly basis for urgent/ critical deals to ensure capacity is available and closed on priority
- Develop and share monthly performance review and share it with my onshore and local leadership
Assistant Manager
AIG
10.2017 - 01.2021
- Part of global IT consulting services sourcing team with addressable spend of $600m and I manage ~120m including APAC region spend and Accenture global
- Led QBR’s with vendor for our stakeholder’s and highlight commercial engagement norms to get operational benefits – Like True up exercise with ASL vendor’s with sliding scale spend engagements
- Periodic connect with stakeholder to learn the challenges and share with vendor management team to ensure it is tracked as part of ongoing vendor performance reviews
- Identify and lead big ticket RFP’s to challenge the supplier and business
- Led key projects & initiatives in conjunction with Global Category Leads, business Owners and India leadership
- Proven track record of contract drafting/ redlining/ negotiation to safeguard pre-empt issues including framework agreement, Statement of work, Non-Disclosure Agreement and Termination letter
- Hands on experience in extensive supplier spend analytics for categories, subcategories and identify opportunities for improvement, including periodic contract expiry report
- Take exceptional interest in analyzing the demand and developing effective price models depicting win-win strategy
- Effective communicator and ability to influence the decision making via data and fact findings
Team Lead
BA Continuum India Pvt Ltd
06.2015 - 10.2017
- Category lead for IT consulting services managing ~$800m globally and Sourcing lead for Infosys
- Go to person for APAC region for IT Services related queries and escalations
- Led extensive and complex RFP’s every 3rd year with my global lead to renew/ review the PSL’s including performance, TAT for onboarding a resource, price benchmarking exercise
- Developed a plan and agreed with user’s (80:20 rule) to start moving roles internally for long term resources
- Worked with supplier to have a non-solicitation clause exception post 12 months of engagement
- Engaged Mercer and AT Kearney to seek external view on our spend and view on our operating model, we identified opportunity to save ~8m – highly appreciated by CPO
- Implemented change order signing process in India for all GDCE suppliers for fixed cost engagements
- Leading supplier negotiations for fixed cost projects for more than 2m dollars to get the last minute savings for bank as well as contractual terms favorable to bank
- Perform Contract Deal Risk Assessment (evaluating risk involved in a deal) for each contract with Line of Businesses & Supplier Managers
- Complete Material Term escalation process where there are deviations to standard contract language by engaging legal teams & supplier management executives
Business Support Specialist – Global Procurement
British Telecom Pvt. Ltd.
01.2013 - 12.2015
- E Sourcing/Auction – Using Oracle11i – setting up vendor, conducting due diligence and GS questionnaires (Ethics, Certifications etc.) & D&B report to check the financial viability of vendors
- Managing low value contracts renewals, reviewing the forecast, budget assurance, price negotiation is required or not include new SLA, scope change etc
- Spend Analysis – Analyzing monthly spend to identify procurement opportunities including consolidation or formalizing relationship with non-contracted or generating ad hoc reports as appropriate
- NDA Management – Support globally to sign off the NDA’s and manages the changes with legal
- Contract negotiation with legal, finance and Operations and create risk paper and get sign off
- Review of PR for various categories and conduct due diligence including spot negotiation in case of off contract spend
- ASL Management to ensure adherence to preference/contracted vendors to have risk free environment
- Conduct quarterly performance review with vendor & stakeholders and document and share with higher management
- Managing day to day queries, suppliers/ stakeholders query, internal procurement system queries, payment related queries, training internal customers to ensure stakeholder satisfaction and high customer scores on their feedback
Process Developer
Genpact India Pvt. Ltd.
01.2009 - 12.2013
- Working for Honeywell North America Accounts payable, responsible for providing Customer Service support to vendors via Email & Calls
- Error Resolution and Email support
- Handle different kind of invoices like Legal, Utility, Credit/Debit Memo queues, Special Handling (Check Request) verifying the correctness and accounting the same in the respective ERP systems
- Reconciliation of Vendor
- Preparation of monthly dashboard & Presentations for customers
- Supporting the Quality & analyst team for developing different lean ideas for new projects
- Attending Weekly and monthly call with client
- ERP – Oracle 11i.& SAP
Education
MBA - Finance
Netaji Subhash Institute of Management Sciences
01.2009
B. Com -
DELHI UNIVERSITY
01.2006
12TH -
CBSE
01.2003
10TH -
CBSE
01.2001
Skills
- Strategic Sourcing
- Category Planning
- Supplier Relationship Management
- People Management
- Sourcing (Including e-sourcing)
- Negotiation (MSA, SOW, CO)
- RFQ/RFI/RFP/ Auction
- Contract Drafting
- Vendor Management
- Market Data Management
- Cross Functional Coordination
- Team Building and Mentorship
- PR to PO
- Ariba
- Enterprise Procurement
- Project Management
Languages
Hindi
English
Totalyearsofexperience
15+ years
Personal Information
- Father's Name: Mr. S.P. Singh
- Mother's Name: Sudha Singh
- Date of Birth: 04/19/85
- Marital Status: Married
Timeline
Manager
Accenture
01.2021 - Current
Assistant Manager
AIG
10.2017 - 01.2021
Team Lead
BA Continuum India Pvt Ltd
06.2015 - 10.2017
Business Support Specialist – Global Procurement
British Telecom Pvt. Ltd.
01.2013 - 12.2015
Process Developer
Genpact India Pvt. Ltd.
01.2009 - 12.2013
MBA - Finance
Netaji Subhash Institute of Management Sciences
B. Com -
DELHI UNIVERSITY
12TH -
CBSE
10TH -
CBSE
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