Project Management
Malathi Khole
Senior Engineer
Pune
Summary
Engineering professional with solid track record in project management and technical innovation. Adept at driving engineering processes to achieve optimal performance, ensuring high-quality outcomes. Known for collaborative approach and reliability in dynamic environments, leveraging problem-solving and analytical skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Engineer
Clean Harbors
Pune
02.2025 - Current
- Managed IT infrastructure monitoring and incident resolution using LogicMonitor, XMatters, and ServiceNow
- Provided Office 365 and VMware administration support, ensuring optimal system performance
- Administered user accounts, access permissions, and security settings for Active Directory and Azure AD
- Enhanced network security by implementing best practices in firewall and endpoint protection
- Ensured compliance with ITIL best practices and reduced average incident resolution time by 20%
- Determined equipment failure root cause and implemented solutions.
Senior Associate Engineer
Atos Global IT Solutions
Pune
10.2021 - 01.2025
- Monitored global IT infrastructure, resolving alerts using SolarWinds and ServiceNow
- Led troubleshooting efforts for Cisco and Juniper routers, switches, and firewalls, improving resolution efficiency
- Conducted root cause analysis, reducing recurring incidents by 15%
- Automated incident reporting processes, enhancing SLA compliance and reporting accuracy
- Created dashboards and performance reports to improve network visibility and proactive monitoring
- Collaborated with vendors and site technicians for swift issue resolution
- Trained and mentored junior engineers on best practices in IT service management and network troubleshooting
Associate
Byju's Think and Learn
Remote
03.2021 - 10.2021
- Managed 24/7 monitoring of network systems, ensuring continuous uptime and availability
- Resolved network outages and handled escalations, maintaining a 99% incident resolution rate
- Conducted proactive health checks to prevent critical failures and improve system reliability
- Streamlined team collaboration through effective documentation and knowledge-sharing initiatives
Education
Bachelor of Engineering - Electronics And Telecommunication Engineering
Pune University
Pune,India 06.2016 - 05.2020
Skills
NOC Operations & IT Infrastructure Monitoring
Network Security & Firewall Management
Incident Management & Escalation Handling
Infrastructure Automation & Optimization
SLA Compliance & Performance Monitoring
Root Cause Analysis & Problem Resolution
LAN/WAN Configuration & Optimization
Cross-Functional Collaboration & Communication
Network Monitoring Tools: SolarWinds
Network Monitoring Tools: LogicMonitor
Network Monitoring Tools: Spectrum
ITSM & Incident Management: ServiceNow
Certification
ITIL V4 Foundation
Accomplishments
- Awarded 'Champagne Accolade Award' for outstanding performance in network operations.
- Recognized for reducing incident recurrence by 15% through improved root cause analysis.
Technical Tools And Platforms
- Network Monitoring Tools: SolarWinds, LogicMonitor, Spectrum
- ITSM & Incident Management: ServiceNow, XMatters
- Cloud & Virtualization: Office 365 Administration, Azure Active Directory, VMware
- Security & Firewalls: Cisco ASA, Juniper, F5 Load Balancers
- Server Administration: Windows Server, Active Directory
Interests
Data Center Operations : Network Management, Change Management, Incident Resolution, Problem Escalation
Timeline
Senior Engineer
Clean Harbors
02.2025 - Current
Senior Associate Engineer
Atos Global IT Solutions
10.2021 - 01.2025
Associate
Byju's Think and Learn
03.2021 - 10.2021
Bachelor of Engineering - Electronics And Telecommunication Engineering
Pune University
06.2016 - 05.2020