Malavika Ballal
Assistant Vice President - Wealth Management And Commercial Banking
Bangalore
Summary
Dynamic Assistant Vice President with over 15 years of experience in Wealth & Asset Management and commercial banking operations, specializing in Loan Operations, credit lifecycle management, and LTV assessment. Strong understanding of fund accounting concepts, NAV frameworks, and end-to-end investment lifecycle processes across wealth management and private banking domains.
Proven ability to lead large-scale operational teams and drive transformation initiatives through automation and technology solutions that enhance efficiency and accuracy. Expertise in regulatory compliance, risk governance, and stakeholder management, with a focus on delivering high-quality, client-centric outcomes. Recognized for establishing robust control environments and serving as a domain expert, contributing to operational excellence, business growth, and strategic decision-making.
Overview
17
17
years of professional experience
Work History
Assistant Vice President, Operations
JP Morgan Chase Bank
02.2025 - Current
- Lead a high-performing team while driving strategic initiatives across loan servicing, reporting, and automation.
- Deliver team-level performance insights and strategic updates in MBR and EMR forums to support executive decision-making.
- Pillar Head for Risk & Controls and Control Champion for the vertical, owning audits, issue remediation, and control enhancements.
- Collaborate with tech teams to digitize reporting and implement agentic AI solutions for historical data analysis.
- Oversee project delivery, stakeholder engagement, and post-implementation reviews.
- Facilitated communication between departments to streamline workflows and enhance collaboration.
- Created and maintained a positive working environment through effective leadership practices.
- Mitigated business risks through frequent assessments and proactive action plans.
- Networked within communities to identify and capitalize on business opportunities.
- Strengthened team capability and retention by leveraging Global Employee Survey feedback to implement targeted coaching and mentoring programs, resulting in higher engagement scores.
- Collaborated with senior management to align departmental objectives with organizational goals, driving strategic vision execution.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
Manager
JP Morgan Chase Bank
02.2022 - 01.2025
- Managed a team of 10+ handling BAU activities, KPI reporting, and exception management.
- Led automation projects using Alteryx and Tableau, improving accuracy and reducing manual effort.
- Drove audit documentation, stakeholder engagement, and process optimization initiatives.
- Managed compliance processes to ensure adherence to regulatory standards.
- Facilitated regular team meetings to discuss performance and operational improvements.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Team Lead
JP Morgan Chase Bank
07.2019 - 01.2022
- Oversaw daily work allocation, quality control, and SLA adherence.
- Conducted root cause analysis, refresher trainings, and compliance updates.
- Developed SOPs, job aids, and VSMs to streamline operations.
Operational Analyst
JP Morgan Chase Bank
07.2015 - 06.2019
- Interpreted credit agreements, managed mortgage documentation, and ensured regulatory compliance.
- Reconciled payments and draws, validated exception reports, and maintained 100% risk accreditation.
- Contributed to LIQ migration and ACBS 8.0 transition projects.
Team Member
JP Morgan Chase Bank
04.2013 - 06.2015
- Processed loan transactions, renewals, and compliance reviews using ACBS and Loan IQ.
- Gained end-to-end exposure to loan lifecycle and reconciliation processes.
Preservation Coordinator
Altisource Business Solutions
03.2011 - 12.2012
- Assessed property conditions, managed repair contracts, and resolved escalations.
- Maintained quality control and timely reporting for asset management.
Medical Transcriptionist
Software Paradigms Infotech
07.2009 - 02.2011
- Transcribed and edited medical reports, ensuring high accuracy and maintaining confidentiality to uphold patient trust.
Education
BBA - Financial Accounting
St Agnes
Mangalore 04.2001 -
Skills
Loan syndication
Risk management
Audit and compliance
Process re-engineering
Business process optimization
Operations management
Workforce planning
Project management
Stakeholder engagement
Cross-functional collaboration
Team leadership
Talent development
Process management
UAT testing
ACBS (405 & 80) and Loan IQ
Cognos & Business Objects
Tableau and Alteryx
Microsoft Office
Decision making & judgment
Issue resolution skills
Influential communication
Effective relationship building
Strategic planning
Business planning
Accomplishments
- Spearheaded an agentic-powered automation initiative (in testing), projected to deliver a 5 FTE capacity save through historical data analysis.
- Key contributor to ACBS 8.0 and Loan IQ transitions, ensuring seamless upgrades with minimal disruption.
- Partnered with technology teams to design and implement logic for new and existing reports, enhancing data accuracy, accessibility, and decision-making.
- Played a pivotal role in the First Republic Bank (FRB) migration, ensuring continuity of critical operations and compliance across high-impact reports, including FDIC.
- Recognized as a Control Champion for driving risk mitigation strategies and strengthening the control environment across the vertical.
- Hosted strategic town halls for global and local executives, fostering transparency, alignment, and cross-regional collaboration.
- Consistently recognized for performance excellence and leadership across transformation, control, and digitization initiatives.
Timeline
Assistant Vice President, Operations
JP Morgan Chase Bank
02.2025 - Current
Manager
JP Morgan Chase Bank
02.2022 - 01.2025
Team Lead
JP Morgan Chase Bank
07.2019 - 01.2022
Operational Analyst
JP Morgan Chase Bank
07.2015 - 06.2019
Team Member
JP Morgan Chase Bank
04.2013 - 06.2015
Preservation Coordinator
Altisource Business Solutions
03.2011 - 12.2012
Medical Transcriptionist
Software Paradigms Infotech
07.2009 - 02.2011
BBA - Financial Accounting
St Agnes
04.2001 -