Summary
Overview
Work History
Education
Skills
Timeline
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Malavikaa S

Presales Solutions Engineer
Chennai

Summary

Dynamic Pre-Sales Engineer with a robust background in IT infrastructure and data platforms, including hands-on experience in application testing, benchmarking, and DAP consulting. Proven track record in delivering compelling technical presentations and fostering strong customer relationships, evidenced by a 40% increase in customer retention at SurveySparrow. Fluent in English and adept in leveraging technical expertise to drive enterprise solutions and customer success. Eager to apply technical acumen and communication skills to champion Qumulo's innovative data platform solutions.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Presales Solutions Engineer

Survey Sparrow
4 2023 - Current
  • Consistently achieved 100%+ sales targets on multiple months since September 2023, including 108% in Q2 2024.
  • Led enterprise-level deal closures, including securing largest ACV deal at SurveySparrow.
  • Dedicated presales for Thrivesparrow for past 8 months, managing technical sales pitches and customer calls.
  • Collaborated closely with software teams to develop robust solutions and proactively addressed technical issues to enhance customer satisfaction.
  • Delivered technical presentations, created comprehensive documentation, and resolved issues to support customer needs.
  • Additionally responsible for onboarding and implementation in ANZ/APAC region since June 2024.
  • Also, conduct product training for new employees.

Solutions Engineer

Whatfix
02.2022 - Current
  • Managed end-to-end technical implementations for major clients, overseeing entire process from onboarding to post-go-live as Solutions Engineer and Digital Implementation Specialist.
  • Recommended effective tools, maintained strong customer relationships, and successfully handled red accounts.
  • Utilized consulting techniques to align solutions with client objectives, design high-performing technology systems, and optimize post-go-live processes.
  • Proactively addressed technical issues, analyzed dashboards for insights, and contributed to product improvements within Analytics and HCM Pods.

Junior Data Scientist

Deepsphere.AI
10.2020 - 01.2022
  • Created NLP-based Question Generation Model in Python.
  • Developed Resume Parsing and Ranking AI-ML Project.
  • Translated documentation on "Advanced Data Preparation" and "Charts in Google Data Studio."
  • Explored AI applications in Music.

Data Science Analyst Intern

The Sparks Foundation
07.2020 - 08.2020
  • Led projects and analyzed data to identify opportunities for
    improvement.
  • Identified issues, analyzed information and provided solutions
    to problems.

Graphic Design Intern

Hamari Pahchan NGO
03.2020 - 04.2020

Data Analytics Intern

Symbiotic Infotech Pvt Ltd
12.2019 - 12.2019

Education

Bachelor of Technology - Computer Science

SRM Institute of Science And Technology
Chennai
06.2018 - 05.2022

Class XII - Computer Science

Kola Perumal Chetty Vaishnav Senior Secondary
Chennai
05.2017 - 05.2018

Skills

Technical Presentation

Timeline

Solutions Engineer

Whatfix
02.2022 - Current

Junior Data Scientist

Deepsphere.AI
10.2020 - 01.2022

Data Science Analyst Intern

The Sparks Foundation
07.2020 - 08.2020

Graphic Design Intern

Hamari Pahchan NGO
03.2020 - 04.2020

Data Analytics Intern

Symbiotic Infotech Pvt Ltd
12.2019 - 12.2019

Bachelor of Technology - Computer Science

SRM Institute of Science And Technology
06.2018 - 05.2022

Class XII - Computer Science

Kola Perumal Chetty Vaishnav Senior Secondary
05.2017 - 05.2018

Presales Solutions Engineer

Survey Sparrow
4 2023 - Current

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Malavikaa SPresales Solutions Engineer