Malavikaa S
Presales Solutions Engineer
Chennai
Summary
Dynamic Pre-Sales Engineer with a robust background in IT infrastructure and data platforms, including hands-on experience in application testing, benchmarking, and DAP consulting. Proven track record in delivering compelling technical presentations and fostering strong customer relationships, evidenced by a 40% increase in customer retention at SurveySparrow. Fluent in English and adept in leveraging technical expertise to drive enterprise solutions and customer success. Eager to apply technical acumen and communication skills to champion Qumulo's innovative data platform solutions.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Presales Solutions Engineer
Survey Sparrow
4 2023 - Current
- Consistently achieved 100%+ sales targets on multiple months since September 2023, including 108% in Q2 2024.
- Led enterprise-level deal closures, including securing largest ACV deal at SurveySparrow.
- Dedicated presales for Thrivesparrow for past 8 months, managing technical sales pitches and customer calls.
- Collaborated closely with software teams to develop robust solutions and proactively addressed technical issues to enhance customer satisfaction.
- Delivered technical presentations, created comprehensive documentation, and resolved issues to support customer needs.
- Additionally responsible for onboarding and implementation in ANZ/APAC region since June 2024.
- Also, conduct product training for new employees.
Solutions Engineer
Whatfix
02.2022 - Current
- Managed end-to-end technical implementations for major clients, overseeing entire process from onboarding to post-go-live as Solutions Engineer and Digital Implementation Specialist.
- Recommended effective tools, maintained strong customer relationships, and successfully handled red accounts.
- Utilized consulting techniques to align solutions with client objectives, design high-performing technology systems, and optimize post-go-live processes.
- Proactively addressed technical issues, analyzed dashboards for insights, and contributed to product improvements within Analytics and HCM Pods.
Junior Data Scientist
Deepsphere.AI
10.2020 - 01.2022
- Created NLP-based Question Generation Model in Python.
- Developed Resume Parsing and Ranking AI-ML Project.
- Translated documentation on "Advanced Data Preparation" and "Charts in Google Data Studio."
- Explored AI applications in Music.
Data Science Analyst Intern
The Sparks Foundation
07.2020 - 08.2020
- Led projects and analyzed data to identify opportunities for
improvement. - Identified issues, analyzed information and provided solutions
to problems.
Graphic Design Intern
Hamari Pahchan NGO
03.2020 - 04.2020
Data Analytics Intern
Symbiotic Infotech Pvt Ltd
12.2019 - 12.2019
Education
Bachelor of Technology - Computer Science
SRM Institute of Science And Technology
Chennai 06.2018 - 05.2022
Class XII - Computer Science
Kola Perumal Chetty Vaishnav Senior Secondary
Chennai 05.2017 - 05.2018
Skills
Technical Presentation
Testing and maintenance
Technical Support
Project Management
Customer support
Customer relationship management
Advanced SAP knowledge
Solutions deployment
RFPs
Timeline
Solutions Engineer
Whatfix
02.2022 - Current
Junior Data Scientist
Deepsphere.AI
10.2020 - 01.2022
Data Science Analyst Intern
The Sparks Foundation
07.2020 - 08.2020
Graphic Design Intern
Hamari Pahchan NGO
03.2020 - 04.2020
Data Analytics Intern
Symbiotic Infotech Pvt Ltd
12.2019 - 12.2019
Bachelor of Technology - Computer Science
SRM Institute of Science And Technology
06.2018 - 05.2022
Class XII - Computer Science
Kola Perumal Chetty Vaishnav Senior Secondary
05.2017 - 05.2018
Presales Solutions Engineer
Survey Sparrow
4 2023 - Current