Malika Middha

Product Executive (AWS)

• Lead cross functional teams by bridging the gap between external stakeholders and Internal stakeholders.
• Governance over Internal teams and the processes
• Enhancing end-customer & partner experience by resolving any challenges faced at their end
• Preparing BOQs as per the customer requirement

Customer Experience Executive

• Governance over renewal closure for all the CXMs across South & West region
• Improvisation in company's internal processes to enhance customer experience

• Understood the brand persona and applied relevant marketing models to devise strategy to meet brands business and communication objectives
• Combined data with creativity by conducting secondary research and interpreted findings to come up with meaningful insights that would drive the campaign
• Created social media properties and content strategy for celebrities and budget brands
• Proved successful working within tight deadlines and a fast-paced environment.