Mamata Naik
Mumbai
Summary
Results-oriented professional with 14 years of experience in Banking Operations, Higher Education Administration, Student Services, and Recruitment. Expertise in managing complex operations, streamlining processes, and fostering collaboration among cross-functional teams to drive organizational success.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior HR Recruiter
The Olive Mappers
Mumbai
07.2024 - Current
- Coordinate end-to-end recruitment and operational activities across multiple client accounts, ensuring timely execution of hiring processes.
- Manage stakeholder communication with clients, candidates, and internal teams to facilitate seamless recruitment operations.
- Schedule interviews, coordinate meetings, and oversee recruitment logistics while maintaining strict adherence to timelines.
- Maintain recruitment databases, documentation, reports, and MIS with a high level of accuracy and confidentiality.
- Prepare recruitment reports, monitor hiring progress, and support management with operational updates.
- Resolve stakeholder queries efficiently while delivering a professional candidate and client experience.
- Support process improvements to enhance operational efficiency and recruitment turnaround time.
Manager Trade Finance
ICICI Bank
Mumbai
07.2019 - 05.2024
- Managed high-volume trade finance operations involving Letters of Credit (LC), Collections, SWIFT messaging, shipping bill write-offs, invoice reductions, and import/export documentation.
- Ensured 100% compliance with RBI regulations, internal policies, and operational risk management standards.
- Processed complex trade finance transactions with a strong focus on accuracy, quality, and turnaround time.
- Collaborated with branch teams, relationship managers, operations units, and internal stakeholders to resolve transaction-related issues.
- Maintained operational records, monitored service-level agreements (SLAs), and ensured timely completion of transactions.
- Conducted document scrutiny, identified discrepancies, and recommended corrective actions to minimize operational risk.
- Mentored junior team members, supported onboarding initiatives, and facilitated knowledge-sharing sessions.
- Delivered exceptional customer service by resolving operational queries while maintaining high compliance standards.
Program Coordinator
S P Jain School of Global Management
Mumbai
07.2016 - 05.2019
- Coordinated end-to-end academic operations for international postgraduate programs, ensuring seamless delivery throughout the student lifecycle.
- Managed student onboarding, documentation, academic records, and compliance with institutional policies.
- Coordinated faculty schedules, travel arrangements, classroom logistics, and academic calendars.
- Organized orientation programs, seminars, workshops, guest lectures, and academic events.
- Served as the primary point of contact for students, faculty, and internal departments, ensuring timely resolution of operational issues.
- Managed vendor coordination, payments, documentation, and administrative processes.
- Maintained accurate student databases and generated operational reports to support program management.
- Collaborated cross-functionally to enhance student experience and improve academic operations.
Administrative Executive
S.P. Jain Institute of Management & Research
Mumbai
07.2013 - 06.2016
- Managed admissions operations including application verification, documentation, and participant onboarding.
- Coordinated aptitude tests, interviews, and academic schedules with faculty and admissions teams.
- Maintained student databases, institutional records, and confidential documentation with high accuracy.
- Supported faculty in academic planning, classroom administration, and operational activities.
- Assisted in organizing institutional events, seminars, workshops, and academic programs.
- Prepared operational reports and maintained documentation required for accreditation and compliance.
- Coordinated with multiple departments to ensure smooth execution of academic and administrative processes.
Counselor
ITM Institute of Fashion Design & Technology
Mumbai
07.2010 - 07.2013
- Counseled prospective students regarding academic programs, career pathways, and admission processes.
- Managed lead generation, student engagement, and conversion activities through effective counseling.
- Conducted entrance examinations, interviews, and career guidance sessions.
- Organized career seminars, school outreach initiatives, and promotional events.
- Maintained CRM records, student databases, and admission documentation.
- Collaborated with academic and marketing teams to achieve enrollment targets and enhance the student experience.
Education
Diploma - Human Resources Management
Welingkar Institute of Management Development & Re
Mumbai12-2013
Bachelor of Commerce - Psychology & IT
Mumbai University
Mumbai10-2010
Skills
- Recruitment strategies
- Candidate sourcing
- Operational compliance
- Compliance management
- Trade finance operations
- Trade finance processing
- Document scrutiny
- Documentary collections
- Cross-functional collaboration
- Team leadership
- Problem solving
- Time management
Certification
- Advance Diploma in Office Automation & Graphics
- Ms- CIT & MS Office Application Certified
Timeline
Senior HR Recruiter
The Olive Mappers
07.2024 - Current
Manager Trade Finance
ICICI Bank
07.2019 - 05.2024
Program Coordinator
S P Jain School of Global Management
07.2016 - 05.2019
Administrative Executive
S.P. Jain Institute of Management & Research
07.2013 - 06.2016
Counselor
ITM Institute of Fashion Design & Technology
07.2010 - 07.2013
Diploma - Human Resources Management
Welingkar Institute of Management Development & Re
Bachelor of Commerce - Psychology & IT
Mumbai University