Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Mamatha Boyeni

Senior Associate
Hyderabad

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Overview

2
2
years of professional experience
17
17
years of post-secondary education
2
2
Certifications

Work History

Senior Associate

Wipro
Hyderabad
11.2020 - Current
  • Playing a vital role by delivering the highest standards of customer service, and by getting behind key offers and helping customers to discover the range of products that we have to offer and responding to each customer needs and requests.
  • Increased customer satisfaction by resolving issues, recording details of enquire.
  • Increased customer satisfaction by resolving issues, recording details of enquire.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Supporting the new employees with process knowledge, communication skills and helped them how to interact with customers.

Education

Board of Secondary Education -

St. Joseph's High School
Hyderabad, India
06.2003 - 05.2015

Board of Intermediate Education -

Narayana Junior College
Hyderabad, India
08.2015 - 04.2017

Bachelor of Arts - Accounting And Finance

Avinash College of Commerce
Hyderabad, India
07.2017 - 12.2020

Skills

    Customer Service Orientation

undefined

Accomplishments

  • Managed chat flow with up-to 3 consecutive chats in queue.

    • Resolved an average of 40 enquiries per day.

  • Consistently met performance milestones in speed, accuracy, quality and volume.

Certification

I have undergone Fintellect course at International school for financial studies (ISFS)

Interests

Watching movies

Music

Playing indoor games

Timeline

Senior Associate

Wipro
11.2020 - Current

I have received certificate of Excellence from Unschool.In

07-2020

I have undergone Fintellect course at International school for financial studies (ISFS)

09-2019

Bachelor of Arts - Accounting And Finance

Avinash College of Commerce
07.2017 - 12.2020

Board of Intermediate Education -

Narayana Junior College
08.2015 - 04.2017

Board of Secondary Education -

St. Joseph's High School
06.2003 - 05.2015

Similar Profiles

CREATE PROFILE
Mamatha BoyeniSenior Associate